Uber Cabs
- Update to software is anti-customer and anti-transparency Closed
Roy Savio Athayde filed this complaint against Uber Cabs on Mar 02, 2017
Resolution Demanded:
Replaced
Recently, Uber India updated the app.
The new app charges a fixed rate for a route, irrespective if any deviations.
Issues with the app udpate:
*. The app doesn't clearly tell the customer that surge pricing has been applied. It sometimes gives vague statements that prices might be higher but doesn't say by how much. This is similar to auto rickshaws who refuse to ply by the meter - they charge you any rate they can dream up.
The app used to clearly indicate before that surge pricing has been applied. Ola still does it.
*. You are now charged a flat fare irrespective of the route you take. So if a customer takes the cab driver by a shorter route to avoid traffic, the customer still has to pay the fare for the longer route. Isn't this also unfair?
Required:
*. The app clearly indicate when surge pricing is on and by how much (*.*x, *.*x, and so on).
*. The app charges you based on the actual route you took instead of a pre-determined route (that at times is not feasible).
~Savio
Are you brand?
Are you Lawyer?
Uber Cabs
Amazon
"Thank you so much Voxya I am fully satisfied. I appreciate your work, it's amazing."
Prince Kumar
Related Complaints
Uber Cabs - Pickup issue Closed
We booked an auto frm Royapetta to Thirumullai voyal auto numbertn** a f****, name of the driver Ramalingam.That cab driver used bad language on us when we said to come in the street to pick up us. That street is a pretty wider one, lorries, an...
Feb 14, 2023 by Rafee
Uber Cabs - Scammed by the driver Got charged cancellation fee Closed
Dear sir, This is regarding my cancelled trip on *th Feb early morning. Kindly note, i had pre booked the trip the previous day as I had a flight to catch(the trip was from my hotel to airport) . I was supposed to leave for airport at *:...
Feb 04, 2023 by Sarthok Bhattacharya
Uber Cabs - Driver cancels trip after starting ride we get billed for cancellation fee Closed
My wife had booked a cab for me from my Office to home. After I got into the cab, the driver (vehicle number TS**UB****) cancelled the trip saying he will save some Rs. ** on commission. Because he cancelled the trip, another driver was arrange...
Jan 31, 2023 by Ravi Chandra
Uber Cabs - Against uber and driver Closed
Respected sir/mam Yesterday I booked a cab from uber . And after few minutes the ride conformed I was standing in hot summer in afternoon waiting for the cab. After that I call the cab driver then he told me that he is comming in ** min as sho...
Apr 18, 2022 by Singh krishnakumar Ranvir
Uber Cabs - Trip Overcharged without consent Closed
Multiple times my trip has been charged more than what I agreed for. For a recent trip, I was shown an amount of Rs. *** but I was charged Rs.***. I paid the fees but I raised my concern. In response to the query, Uber said I added a stop and r...
Oct 28, 2021 by Anmol Kohli