Uber Cabs
Complaints
Cab driver was different person mentioned in the App and charged extra Open
Yesterday, I traveled with Uber from T3 departutes, IGI Airport, New Delhi to F-10 Baba Gang Nath Marg. I applied a coupon which gave me 50 INR discount and the bill came 271.55 INR. However I DIDN'T have a nice experience yesterday. I will sha...
Jun 22, 2018 by Sabir Ali
Charged for trip which was not taken Open
I booked an auto and when it was about to reach the pick up point I got the rating screen in uber app. The driver neither called nor cancelled the trip but I was charged for the trip which was not taken. I had written for help in the app but ...
Jun 18, 2018 by Veena
Wrong deduction for cab cancellation UBER Open
Hi, This is my concern regarding my booking for today i.e 17 June,2018. I booked for Gurgaon, Haryana location from Dwarka, Delhi thrice. The first two driver refused to go to Gurgaon location and hence I cancelled both as said by the driver...
Jun 17, 2018 by Anish Kumar
Over Charged Open
Dear Concern, Today like usual I booked Uber (as this has been my first choise among others). It was very disheartening that the ride i took 11.04.18 was worst of all . I booked for share I got Uber Go The waiting time shown was 14 minut...
Jun 13, 2018 by Renuka
Overcharging of two consecutive uber trips Open
I was overcharged for my two consecutive uber trips, first trip was from 339, canal street v.i.p road, sreebhumi to AxisMall Rajarjat, i booked a cab for Rs108 and when my trip ended i had to pay 205. That was not enough while returning back f...
Jun 12, 2018 by Radhika Chandak
I was overcharged for my trip Open
I was dropped before my destination and was overcharged by Uber inspite of dropping off before 1 km than my actual destination. I want my refund....
Jun 12, 2018 by Beena
Over charged and account blocked Open
I took and Uber cab last Tuesday and uber charged me twice for the ride, from my paypal account and bank account as well, and they keep sending me emails and ask for another payment, and they also block my uber account, which I need it, I use t...
Jun 09, 2018 by Carlos Cruz
REFUND Open
Dear Uber, This is Sunil Mishra from Ahmedabad, India. On 28th April, 2018 I had booked online Uber Cab. @ 6 PM. I had shared my location with driver. Also I spoke to driver & said that I jave shared my location & I am waiting. After couple o...
Jun 07, 2018 by SUNIL MISHRA
Outstanding balance on my account for no reason Open
I took a ride to Gurgaon railway station on 25 May by Uber cab. Their driver dropped me at my destination, but he did not finished my trip. I also did not check as I was in a bit of hurry to board my trip. It was midnight, so as soon as I board...
Jun 07, 2018 by Jyoti
Payment not updated Open
I have already payed my outstanding amount via my HDFC credit card ending with 1644 on 13.05.3018 . Amount has been deducted from my account and also showing it in my monthly bill also but still it not has been updated in Uber app...
Jun 06, 2018 by Sanjay Saha
Excess Fare Open
I took an Uber cab in the early hours of 18th May 2018.The trip was for a short distance of only 3.89 Kms that spanned a duration of 8 minutes 52 seconds and the car was a Tata Indigo. For this I was charged an exorbitant amount of 1050 INR whi...
Jun 05, 2018 by Lipok Longchar
Unnecessary fare deduction for the ride. Open
Hi, I booked the Uber Go from my office (Sohna Road, Gurgaon) to my home (Sector 15 Part 1, Gurgaon) on 30th May 2018. Driver dropped me off to my location but he didn't end the trip and he traveled to Delhi while I was shown being on ride. ...
Jun 04, 2018 by Anu
Incorrect deduction of amount Open
Hi They charged Rs137 for the pool ride for the same route which I took for Rs99 in the past at least 10 times even for Rs79 sometimes. My mother waited for at least 30 minutes for this cab to reach at the pickup point. It is mother who had s...
Jun 02, 2018 by Prashant Saraswat
UBER Driver ran away with my mobile Open
UBER Driver Mr. Tushar (Photo Attached) ran away with my mobile on 31-05-2018 from Fergusson College Road, Pune. UBER is not providing the car registration no or Driver contact no. They are not being of any help....
Jun 01, 2018 by VINAY SHARMA
Assured cashback was not credited yet Open
Assured cashback of 50 rs per ride each for the 10 rides was not credited back. How cheating this uber...
May 31, 2018 by Dipin
Asked for toll charges by driver Open
I was asked by driver to pay toll charges at Nice Road and Uber again charged via paytm (as that was the mode of payment). Now Uber is not ready to refund the toll amount....
May 31, 2018 by Sumit Kumar
Overcharged on cab ride and not getting refund in my bank account Open
I was overcharged on cab fare by adding an extra toll. I paid 548 Rs to the cab driver whereas the fare estimate was 375 Rs. After my complaint I was credited with 173.44 as Uber credits which actually is not the currency i paid in. I want my m...
May 29, 2018 by Siddharth Sharma
Paid twice for the same Ride via Uber Open
I took a ride from uber in Ahmedabad on 19th may, 12:21 Pm. I paid it via UPI but as there is some bug in these newly introduced system, the payment showed outstanding. I checked with my bank and confirmed that transaction was successful. There...
May 28, 2018 by Darshan Thacker
Uber charging duplicate payments for a single ride Open
I took a ride worth Rs. 99 with Uber on 27.5.18. at 2.13 am, which I paid for by Paytm at 3.05 am. However, Uber, inspite of accepting the payment, is showing a 'Outstanding payment' message, and asking for payment again. I have contacted Ube...
May 28, 2018 by Shankhoneel Ghosh
UBER unsafe ride Open
I had send email complaint to UBER india (Grievanceoffice_india@uber.com), which bounced back. I now dont know where to send the complaint. Uber does not display any email ID anywhere. However the contents of the email are as follows: I had b...
May 27, 2018 by Surendra Tantia
Charged twice for cab ride Open
I took a cab from IIM Lucknow to Charbagh station on 19th May 2018 which cost Rs.301.88. My payment method was UPI and I paid right after the ride ended. However, when I tried to book a cab the next day, the app asked me to make the payment for...
May 23, 2018 by Shiv Hastawala
I am trying to get resolution of one of the issue where in the return money was credited in Singapore dollars, where else I am living in India. Following up with support since 12th may 2018. But till today no resolution provided....
May 23, 2018 by Lalit Saini
Uber double charged me for my ride Open
A friend booked an Uber for me to get to work this morning. When I was about to get dropped off, the driver tells me that the payment was supposed to be done via PayTM. My phone was dying and I couldn't cross check with my friend (as I normally...
May 22, 2018 by Shreyas Shastry
Physical assault and abusive language by uber driver Open
I booked my cab, driver picked us. I told him that ive to drop my partner at location which is on the way to my destination. He refused. Then we cancelled the cab. Fare showed Rs. 2.50 on my app and driver said no the cancellation charges are 5...
May 21, 2018 by Jaspreet Singh
Uber Has charged me for a ride i havent even taken. Open
.. so Uber you charged me for the ride i did not even take last night. As per the receipt it states that the ride began at 9.10 pm. The ride was on for 22 minutes. From 9.13 to 9.32 i kept calling the uber driver Balwinder on his phone....
May 21, 2018 by prince shah
Uber trip overcharged on may 7th 2018 Open
I had booked an uber pool for myself on 7th may 2018 at 9:20 pm at Rs 139. There was a co passenger whose drop was supposed to be before me. The driver couldnt manage the correct drop sequence and left me home first whereas ended my trip after ...
May 19, 2018 by Amrita chatterjee
Uber : Payment issue Open
There are 2 separate issues - 1. After booking the cab, the location got changed from the usual drop point. so i had to get down from the cab. Got charged cancellation fees. 2. Made trip payment via Tez app twice for Rs 59.52 still app is ...
May 19, 2018 by rajiv
Uber charged for a ride that i haven't taken Open
Today (18th May 2018) I booked an Uber Pool for two seats. Ride assigned to the driver Sambashivudu. When ride confirmed by the driver, Uber app was showing 6 Mins wait time. But immediately after few seconds, the driver started the ride at a d...
May 18, 2018 by Jagadeesh Gudla
Uber charging extra Open
I recently purchased the ridesmart rewards from uber. This purchase gives me discounted rates for 28 days. The discount gets removed when the driver takes detour from the suggested GPS path. On my last 2 rides the driver swayed away from the pa...
May 18, 2018 by Ankur Chopra
Cancellation fee charge for the cab Open
Hi When I tried to book an auto through uber it shows the that I have to pay the previous trip payment, although, I have wait for more than 25 minutes, after that the driver cancelled the cab. And I am receiving the message that I have to pay ...
May 18, 2018 by Farhan Laeeq
Uber showed me different fare at the starting of my ride and charged for double the amount as shown. Open
I took a ride from Ghaziabad to noida and booked an uber ,i was shown the total fare of ₹267 maximum and when my ride ended i was charged with 495₹ though i didn't took a long route and no traffic was there in between and there no waiting c...
May 16, 2018 by Shubham Audichya
Cab service as agreed not provided Open
on 10.05.2018 I approached and requested the Uber Cab Co. for a Cab service in advance for 11.05.2018 at 05.05 a.m. for attending a train journey from Howrah Station, Kolkata (India)for an important prescheduled programme. On 11.05.2018 prior t...
May 11, 2018 by ASWINI KUMAR BERA
Uber cab cheating without prior information adding surge charge at the end of trip Open
Uber cab is cheating by adding surge charge after completing the trip and automatically deducted money from paytm wallet.initially showing 53 rs (i took ride to my office from my home,my office is less than 3 km from my home),then at the trip e...
May 10, 2018 by RichaTrivedi
Unnecessarily Fine collected and no response given to queries Open
I had booked an Uber cab on 30th November, but I couldn't get in touch with the driver due to network issues he faced so I booked another cab through another company and took my trip. Thinking that the Uber driver shouldn't lose money for the c...
May 09, 2018 by Kushal S Jain
Uber payment issues Open
Due to unavailability of cabs , I took uber auto . I had tried auto earlier with credit card payment and there were no issues. Once I reached the destination , driver asked for the cash. I had explained him as i choosen as card payment and u...
May 04, 2018 by Karthicksathya
Uber Cab Canceled my trip Open
Driver cancelled my trip. due to miss my train...
May 04, 2018 by JITESH GHOSH
Against Uber driver for asking for money in middle of trip Open
Driver is having issues with his phone or network, so my trip was booked from Sadashiv nagar to Marathahalli, I have booked no- cash payment ride (card payment) method, but the trip got completed automatically near byappanahalli, so he told me...
Apr 29, 2018 by Neha
Charged for ride finished by driver midway Open
The driver finished the ride midway and I got charged heavily with lots of inconvenience & another ride to book. uber not responding to any complaints. this is unacceptable. want full refund and action against such unruly drivers and the uber...
Apr 29, 2018 by Abhik Chatterjee
UBER Driver Denied Multiple Destination Trip Open
On27/4/2018 morning I booked a cab with multiple stops and as per uber rule it should wait for only 3 minutes.After reaching to 1st stop when I asked my cab driver to wait for 2-3 minutes,the driver replied that u have to get down and book a ca...
Apr 28, 2018 by Soupam Mandal
I was charged twice for a single tip Open
I wish to highlight the arm twisting tactics of uber's operations. I had taken an uber last year in August and since I do not have a paytm, I had then paid in cash an amount of Rs 703 to the driver when the trip ended. However, soon after I ha...
Apr 28, 2018 by Anjana Parijat
From last week, Uber has started charging double fare. Even in pool they r charging bomb. This is really pathetic. What is the reason behind this non sense?...
Apr 25, 2018 by Shweta B
Ride pass offered but unable to pay Open
I received message from Uber notifying me that I am being offered a ride pass on their platform. Ride pass allows a customer to ride at a cheaper rate on payment of a fee. I tried multiple times to purchase that ride pass but I could not becuas...
Apr 24, 2018 by Rohan Bhatia
Uber ride Open
This is Shreeniketh. Yesterday, I had taken a trip from Malleswaram to Subedarpalya in Bangalore. While going from Subedarpalya to Malleswaram, I had to pay only RS. 42 after undergoing a promotion of 50% discount. But while going to Subedarp...
Apr 20, 2018 by A.K. Shreeniketh
False Canceled Trip Charges Open
I had requested two different cabs on April 14, 2018. Both times, I indicated the Fashion Mall. Neither time did an Uber drive show up at the location. The first one had me waiting for 15 minutes and no show. The second driver I called a minute...
Apr 17, 2018 by Cindy Mich
Uber charged incorrect amount Open
I took a ride with uber last week and they have charged incorrectly, the fare they showed at the time of booking was just 267 and they charged at the time of completion of trip was 637 which was more then twice the amount shown and when i conta...
Apr 16, 2018 by Prachi
Uber's no response to complaints, wrongly charged for ride not taken Open
I am attaching the screenshots of the number of complaints reported but without any response. The ride showing on the photo was not even begun and when it was showing ended, the wait time for the ride had not even finished. They don't even ...
Apr 13, 2018 by Abhik Chatterjee
Pathetic service from customer support Open
Wrote many emails to customer support of Uber regarding unable to Access my Uber account as it showing no is already in use. It's been a week am following up them through email and still my issue isn't resolved....
Apr 13, 2018 by Jawad
Airport toll charged fraudulently on trip route which doesn't go through Airport toll collection pla Open
On March 23, 2017 around 1AM, I took an uber cab from Bangalore airport to Indiranagar. The trip receipt showed a toll charge of Rs.140, but the driver fraudulently took a backside route from the airport to avoid the toll plaza and hence did no...
Apr 10, 2018 by Balamurugan M T
UBER not responding to my issue Open
I am not able to log in to my uber account, uber has a weird password reset link coming to our mail ID whenever we request for reset of the password. But it always doesn't work.The link says as wrong link. I am not sure what is the use of givin...
Apr 04, 2018 by Nandini Karthik
My fare doesn't reflect the upfront price and destination I was shown. When I requested this Uber on 3/18/18 at night it showed me the price that I will be charged and location (my home), it was around $25. Uber drove me back to my home, whi...
Mar 26, 2018 by Daniel Tomic
On 15th March 2018, I took a Uber cab from CST to Seawoods. Paytm was selected as the mode of payment. On reaching the destination, there was a technical problem in the Uber App and thus the driver was not able to end the ride. We waited for so...
Mar 18, 2018 by Siva Prakash Rao Muntha
Overcharged on an Uber pool trip. Open
Sir, I am a daily commuter and use Uber India on daily basis. Today, while coming back from the college (Pick up- Jesus and Mary College, Chanakyapuri), I decided to pool a cab. My original expected fare was ₹59 which is the usual fare. ...
Mar 14, 2018 by Angelina Francis
Seriously over charged on Uber Open
I took an Uber cab from GK1 to the T3 airport New Delhi. on 12 March at 130am. The driver did not end the trip and drove around Delhi and Gurgaon for hours before doing so. Instead of receiving a Rs250 bill, I have been charged Rs1919.57 I hav...
Mar 13, 2018 by Ryan Beifus
Charged extra for the cab ride Open
Date: 1/03/2018 Time: 1:15 AM Description: I took a uber ride from my place in Delhi to A friend's place in Gurgaon and estimated fare was around 220/- INR. After some time, during the ride, the cab driver's phone battery got exhausted and ...
Mar 12, 2018 by Saurabh Patni
Uber Bill for reimbursement Showing 157 instead of 1500 Open
I rode with Uber for my official visit to Banglore last week, 13th February, from Electronic city to KIAL, Bangalore. The trip fare was originally shown as Rs 1500/- at start of the trip, however this got updated to Rs 157/- by the time the tr...
Mar 04, 2018 by Shalini
Over pricing on the Uber cab trip Open
I booked the cab 12 hours before and the price was showing ₹170-250 at the time of booking. Just before 5 minutes of scheduled time, I got SMS saying due to increased demand the price might increase but the message doesn’t shown how much mo...
Feb 26, 2018 by Naga Venkata Malleswara Rao Pitchuka
Not Receving Promos Open
Every since I moved to Malaysia, I haven't received a single Uber promo and my friends receive atleast 1 or 2 every week, I feel cheated. I have already contacted support for more than 5 times and they even assured me the issue was resolved but...
Feb 08, 2018 by Mehul Chourey
Fare three times higher compared to original fare after completing trip. Open
I booked a shared cab from Robert Bosch, Prestige Park, Kadubeesinahalli, Bangalore to D-Mart, Whitefield, Bangalore. The fare was Rs.49 when I booked it. On the way, I felt a little sick and wanted to go home instead of the actual destination....
Feb 01, 2018 by Deepashree Matadha
Overcharge of Toll by Uber Open
I took an Uber trip on 2nd Jan 2018 at 1:10 PM in Bangalore for which the Driver asked me to pay the Toll. He stopped the car near the toll and asked me to pay because he did not have money. Uber has now overcharged me twice for the same, on th...
Jan 08, 2018 by Sattam
Uber Overcharged Open
I have been overcharged by Uber. When I booked the Cab it was informed me that charges would be 463. When i compolete the trip driver asked me to pay 989 + 100 Rs Toll. If this would have been informed me earlier I would never booked the cap....
Dec 30, 2017 by Amol Sonawane
Over charged Open
Today I booked Uber cab from sector 62 Noida to kaushambi metro station at 6:15 am ,before trip fare reflected was rs 80 ,but at the end bill came was 300 ,while the driver took usual route,by this way Uber is looting ...
Dec 12, 2017 by Pavneesh Lohan
Uber Driver_Manhandling passenger Open
On 3rd Nov 2017, I took Uber pool cab from my Office to my residence (in Chennai). The Driver was Kamraj. at the end of the trip he did not drop me at the end point. Midway, he asked me to pay extra cash or disembark. I refused. It was raining ...
Nov 14, 2017 by ARIJIT DAS
I took a uber cab from North Country Mall ( Sector 117, Sahibzada Ajit Singh Nagar, Punjab 140307) to my home in Sector 23D Chandigarh on 17/10/2017. My fare came out to extremely high as the driver took a very long route and also there was la...
Oct 20, 2017 by Bhaskar Puri
Charged 2 times for my trip Open
I booked a cab for my parents at Hyderabad and selected mode of payment as PayTM. While my paytm balance got deducted the driver created ruckus in the middle of the road and insisted that the cash payment be made. My old parents were helpless a...
Sep 16, 2017 by Rakesh Rampalli
CHARGED more the fare given init Open
I have uber pass and when I was booking the fare was 159 but when the trip was over I was charged 281 without any explanation and the trip was exactly as booked. Have submitted a complaint but they haven't replied. ...
Jun 27, 2017 by Rumana Chowdhury
Update to software is anti-customer and anti-transparency Open
Recently, Uber India updated the app. The new app charges a fixed rate for a route, irrespective if any deviations. Issues with the app udpate: 1. The app doesn't clearly tell the customer that surge pricing has been applied. It some...
Mar 02, 2017 by Roy Savio Athayde
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