Makemytrip.com
- Unsarisfactory service Open
Duhita Bajaj filed this complaint against Makemytrip.com on Mar 12, 2018
Very sad on a * star hotel not providing basic amenities as promised to the customer. Not addressing customer problem. After * hrs of my literally fighting for my right with hotel people and @makemytrip people. I still get this answer. On their site they say a/c room available but a/c abhi on nahi hai.. I got these different answers for mmt and hotel staff.
*. Ek room ke liye ac on karenge toh sab rooms ka chalega. Occupancy problem hai.
*. A.c on hi nahi hai
*. Temperatureof shimla is ** degree. It doesnot need ac
*. Another one says ac is not on for this season.
*. Then a gentleman comes and says. Its on heating mode.
*. Even if they switch on the ac it will take *-* days to start cooling mode
*. They are happy to provide me a table fan
Talking on make my trip customer care. They offer me a series of solution
FYI.. tag line of mmt assured scheme is “Havinga problem with the hotel, we resolve your problem in ** mins or stay is free.”
One hour into the talks with four different personnels of mmt I get a series of solution and a hang-up.
*. Temp of shimla is ** degree. You dont need an ac.
*. Ac is on heating as other guests require heating and because ac is centrally controlled.
*. All we can do is we can cancel the booking and you can Go ahead and book another hotel in the area from our site.
* when i demanded a full refund. They offered me ** % instead of their ***% claim as per site.
* to top it all I got this message of *** rs refund on hourly basis till my problem is solved.
P.s. evidence not getting attaced. Please share email id so i can send you images and video.
Thanks
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Makemytrip.com
Resolved
Frustrated? File a Complaint
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
Related Complaints
Makemytrip.com - No refund against failed booking at makemytrip com Closed
I booked tickets but transaction failed and only booking number is available as NF**************. No PNR and no ticket no issued as it is still showing failed. makemytrip only refunded seat booking charges. I tried all means but not able to con...
Feb 18, 2021 by Rajeev Bhooshan Gupta
Makemytrip.com - Money received by merchant but ticket booking not done neither money refunded Closed
I had tried a bus booking from Nagpur to Aurangabad (booking Id NU***************) on */**/**** at **:** pm via Google pay through makemytrip.com . Amount of Rs **** was deducted but booking was not done neither amount was refunded. Kindly ad...
Feb 13, 2021 by Dr Sandeep Kulkarni
Makemytrip.com - Refund for air tickets Closed
I had booked air tickets through makemytrip.com for travel in April****. Due to the covid situation the flights got cancelled and the government directed the airlines to refund the amount. I contacted GoAir and they directed Makemytrip to refun...
Jan 19, 2021 by Lekha Fernandes
Makemytrip.com - Bus operator not pickup the call so I did not traveled Closed
I have booked a bus ticket.Details are here.. Your bus booking from *Delhi* to *Haridwar* is confirmed. Your MakeMytrip booking id is *NU**************** and amount paid is *INR ****. *Booking related Information* Operator Name : *Utta...
Dec 20, 2020 by Jagjeevan Singh
I booked a ticket for my mom from Hyd-AKL roundtrip in November. She came to Akl and flights got cancelled due to COVID-**. Contacted the airlines direclty and they said they can change the dates but I've to go through travel agent as I didnt b...
Apr 08, 2020 by Ramanjaneyulu Kanchupati
