Loading...
Jisu Mohan Babu filed complaint against Uber Cabs on Jul 26, 2018
I scheduled a trip with Uber to pick me up from my apartment at * AM on **rd July and drop me at the airport. The address is well known and it can be googled easily.
At *:** AM, I get a mail saying that I took my trip and I was charged Rs. **.
The address doesn’t match my booking at all. I was not able to contact this driver (Naveen).
I still had to get to the airport, so I made an adhoc booking and got a new driver, who gave a good service.
Now, I raised the case with Uber Support, that my original driver (Naveen) didn’t show up, and he somehow tricked the system by saying that he picked me up and dropped me somewhere. He got paid for it and he got the credit for doing a trip.
Uber support refuses to acknowledge my plight. Their response is : “While we understand your point here, we've had a closer look at this trip and, as stated earlier, this trip did end at the destination that was added as the drop-off point, which leads us to believe that the trip ended as intended. “
The amount Rs.** is negligible, but I am pursuing this because drivers have the capability of taking the system for a ride, and the customer support is not able to see what happened. I am disappointed because they are not looking into the issue to find the flaw in their system.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
We booked an auto frm Royapetta to Thirumullai voyal auto numbertn** a f****, name of the driver Ramalingam.That cab driver used bad language on us when we said to come in the street to pick up us. That street is a ...
Dear sir, This is regarding my cancelled trip on *th Feb early morning. Kindly note, i had pre booked the trip the previous day as I had a flight to catch(the trip was from my hotel to airport) . I was suppos...
My wife had booked a cab for me from my Office to home. After I got into the cab, the driver (vehicle number TS**UB****) cancelled the trip saying he will save some Rs. ** on commission. Because he cancelled the tri...
Respected sir/mam Yesterday I booked a cab from uber . And after few minutes the ride conformed I was standing in hot summer in afternoon waiting for the cab. After that I call the cab driver then he told me that h...
Multiple times my trip has been charged more than what I agreed for. For a recent trip, I was shown an amount of Rs. *** but I was charged Rs.***. I paid the fees but I raised my concern. In response to the query, U...