Makemytrip (india) Pvt. Ltd.
- Travel package issue Open
I made a booking for the holiday with MakeMyTrip with booking id IN*B************* for holiday period from **th April to ** April. Following are the issues I have faced which is clearly deficiency of service and hence I seek a full refund.
*. The driver didn't come on time on Monday **th that delayed my trip by *:** hours that have a ripple effect on a subsequent trip. The journey that should have been completed in *-* hours took more than ** hours.
*. Changing the cab on the highway although the trip was booked from home.
*. Worst experience with customer executive in the morning for which I have call recordings that have already been sent to MakeMyTrip.
*. The whole plan for the day ruined.
*. Mr Aman from MakeMyTrip says that since there is no sightseeing plan in the day I haven't lost much but he doesn't acknowledge that I haven't planned to be in cab either.
*. In the hotel where the heater was not working and with two small kids I am being given a solution that blower will be provided but still hasn't received it.
*. In the morning we found that geyser was not working.
*. On **st driver refused us to take to Bhimtal.
Despite it being in itinerary saying he will not pay tax if he enters Delhi late I have been communicating this issue to MakeMyTrip as and when that happened and it ruined all my holiday I seek a refund of all my money along with interest accrued and compensation for mental and physical harassment.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"I would like to thank Voxya for helping me in the resolution process. Rapido agreed to reimburse the expenditure amount and paid as well."
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