Kesari tours and travels
- Tour refund Open
Parthasarathy filed this complaint against Kesari tours and travels on Feb 21, 2021
With reference to our Kailash Manasarovar Yatra booking OK******/* for two passengers - Sripriya Rajan and Parthasarathy Kothandan in July ****.
Our tour got cancelled due to the pandemic and we received the Credit Shell Certificate dated **th Sept ****, with reference no. OK ****** and the contents there off.
As you may be aware, we have also gone through lot of hardship with loss of job, income, unplanned medical expenses due to Covid-** and there by having an economic turmoil in our own family.
We are surprised to note that Force Majeure clause is being referred. When we were booking for the trip, there was no such clause in the Terms & Conditions stated. Now invoking Force Majeure Clause and holding back Rs. **,***/ per person as re-scheduling charges is highly unacceptable.
In our case, as we booked for * pax (I & my husband) for the Kailash Manasarovar trip, the nett. impact is Rs. **,***/-.
Please note the rescheduling charges **% of the advance amount per pax is extremely high. As Kesari Tours is getting all refunds from the airlines and hotel bookings etc ; they should bear the impact and charge a minimum reasonable amount and not **% of the booking charge.
We appreciate the efforts by Kesari Tours Pvt. Ltd., Mumbai, to organize the Kailash Manasarovar tour.
We were constantly coordinating with Mr. Sachin Bora the trip organiser and were assured by him that being regular travelers with Kesari we will not be charged or penalized for such unforseen circumstances. This deduction was never discussed and agreed upon during our discussions.
Hence please provide the Credit Shell Certificate for the entire amount of Rs. **,***/- per pax, for our booking which will be Rs. **,***/-.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Kesari tours and travels
Resolved
Frustrated? File a Complaint
Cleartrip
"I almost gave up asking Cleartrip for refund and was about to file case in a Consumer Court for harassment & loss. But after complaining at Voxya, they responded and initiated the refund. "
Madhu Chandra
Related Complaints
Kesari tours and travels - Refund Closed
I am Mrs Gogna... We had booked three tickets with Kesari for our Europe travel scheduled in the month of June. Due to Covid condition we called off the tour and requested cancellation in our own wisdom. With a lot of negotiations we came ...
Jul 30, 2020 by RENU GOGNA
Kesari tours and travels - Excess charged for trip Open
I had a recent tour with Kesari (**th to **st May) for * persons. The tour cost for this was already paid in full, however a week before the tour, I received a call from some Ms Deepa/Dipti mentioning that we have pay Rs. **,*** additonally ...
Jun 22, 2023 by Clive Pereira