- TAIGUN HIGHLINE 1 0 TSI MT New car clutch issue ^Open

Prakash filed this complaint against Skoda Auto Volkswagen India Pvt Ltd on Apr 04, 2023

TO,

The Consumer Department

Volkswagen

Subject,

Complaint regarding Manufacturing defect in my car

Dear Sir/Madam,

I would like to lodge a formal complaint with you regarding the problem I am experiencing with my vehicle bought(May-****) and would request your intervention to correct these problems immediately.

Please Note that I purchased my vehicle as per the following details

i) Name, Address and phone no of the dealer

- Volkswagen Madras

- KUN Capital Motors Private Limited

No: *** Anna Salai, Nandanam

- CIT Nagar West, CIT Nagar

- Chennai-******

- Karthik.R-************

ii) Vehicle Make and Model No

- Skoda Auto Volkswagen India Pvt Limited

- TAIGUN HIGHLINE *.* TSI MT

iii) Date of Purchase

- **-May-****

iV) Warranty

- * Years

V) Name and Address of the Buyer

- V. Prakash

- B-**, A*, Srinivas Apartment

- Hindu Colony, First cross Street

- Nanganallur, Chennai-**

Vi) Email and Mobile number

- Sundariprakash****@gmail.com

- **-**********

After ** days, I started having trouble with the clutches and experienced rubber odor while driving the car and complained the same to service center(enclosed the proof for the same), but have been told that this is not an issue, new car will take time to settle the drive and closed the complaints.

On month of Oct, suddenly car stopped moving in the middle of the heavily traffic road, I called on Road Service and complained the same, after * hours car taken to the service center for repair. After * days got call from service center and been told that vehicle has some clutch issues and need to pay **k+GST for repair the same as this won't cover under warranty. I ignored and have registered complaint as this is new car and should not have such issue within this short period. Later CRM (Rita) called and confirmed that they can repair this issue without payment for this time alone.

Took more than ** days to repair the car due to which I had a depression and still I am afraid to take this car for long distance travel considering this experience. Hence Request you to intervene and assist to replace my car immediately as No one could assure that this problem won't occur again.

Enclosed all the relevant and necessary documents for your reference and assistance. It would be grateful if you could check and revert soon in this regards

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