- Stale food with incorrect information posing serious health hazards Closed
My complaint is against online food service provider-Swiggy. The major issue is Swiggy bein the food service provider is unable to provide quality and reliable food service to the consumers. This is a total waste of the efforts and money for the consumers, poses a great health risk, in addition to hurting the religious beliefs of the consumers.
- At one instance I ordered food from Bercos, and I received stale unedible food.
- on another instance, I ordered desserts from 'the good food cafe' and the food delivered contained egg, whereas the swiggy website listed it as a vegan product with a green dot. My entire family is orthodox Brahmin and do not eat an egg, because of this event we all feel deeply hurt and cheated.
Please note the details of the complaint as below:
I wish to highlight on a grave mistake from the swiggy end. This is related to the below-mentioned order of cake. On your website, it clearly indicated with a green dot (see attachment) that it is a vegetarian product. Since when vegetarian products are prepared with egg.
I just confirmed with the restaurant and the restaurant confirmed that the below-mentioned product which I ordered contains egg. This clearly shows that their SERVICE is not bothered at all about the products given to consumers. Please be mindful that these are eatables and what about if someone has egg- allergy. It will be very easy for them to play with someone life by offering a health risk.
I will say, since Swwiggy website represented and picturized the food product with detail, it is more so their responsibility if each and every information provided by their service partner is correct or not. Swiggy can not just simply neglect it, considering they are in the business of people health and beliefs.
Now I am a pure vegan and my family is an orthodox Brahmin.
How are they going to deal with this grave error of violating and hurting our religious beliefs?
details of order:
"Thanks for using Swiggy! Your order from The Good Food Cafe has been delivered.
Looking forward to serving you again.
The Good Food Cafe"
Are you brand?
Are you Lawyer?
Get refund or credit for your purchase
Get damages for financial loss and mental agony
"I am very happy that I contacted voxya.com for my problem. They helped me in getting my refund from Amazon in a very short period of time."
Sir... I ordered sub in swiggy and after overall discount total amount I paid is *** through phone or app... At around **** hrs i.e ** min approximately after my order I received a call from delivery boy regarding confirmation of my address. As...
Sep 10, 2019 by G Vishnu
I had ordered a red velvet cake from Cake Point via Swiggy with order no. ***********. The cake was delivered however was broken when I opened it. I raised it with the Swiggy support service and ordered for a replacement. I got the replacement ...
Sep 02, 2019 by Namisha Nair
I have ordered food on swiggy for my family. We have prepared everything for dinner and waiting for swiggy delivery. But we never received it and whole of us unable to sleep without food...
Aug 31, 2019 by Vins
I placed an order via Swiggy for Dominoes. The order was not accepted but the amount was deducted. There was no refund from Swiggy even after * weeks. All the necessary documents were given but no action was taken by them....
Aug 31, 2019 by Anand Mohan khanna
I ordered pav bhaji and pani puri from a restaurant called Chaat Street on Swiggy . When i received the order the packing material was already torn because of leakage from one of the containers (pani puri water). Also the Pav bread was of very ...
Aug 24, 2019 by Sriram Kuravi