Videocond2h
- Services are not provided Open
SHIVANG ALOK filed this complaint against Videocond2h on Apr 01, 2019
I have recharged my videocon d*h on **th March'** by Rs ***. I used it for the last * years. In the beginning, after recharge has been done still it shows on my TV that you have insufficient balance then I complained about it and shortly service was resumed.
Everything thing was good for about *-* days. Then few of my channels were stopped as it came on screen that channels aren't part of subscription but later after *-* days few of them were resumed and along with those which were not resumed some other channels were stopped and now the problem starts.
I started calling customer service but no one answered then I mailed them and they mailed that service will shortly be started and to keep my STB on mode for ** min at channel number ***. I tried but nothing happened then I again mailed but nothing happened and I mailed for *-** times but all the time I got the same reply.
On **th March once again I mailed and then I got a call from their executive and then I described my problem then they told me that few of my channels are not part of my subscription and few are not working due to some issue. And they told that they will shortly message me some other contact number so that I can call them and my service will be resumed shortly but neither they message me their other contact number, not my service was started. Today I called them and their executive told me that I need to pay Rs *** for engineer visit charge then only they will register my complaint. I denied that I'm not going to pay as service was stopped by them my product works correctly also about those channels which are not part of my subscription I need to pay and recharge for them once again means that for same channels which I have already paid I need to pay again as I have migrated my connection without my knowledge. Why should I pay an engineer visit charge as service has been stopped by them? Because some other channels are working perfectly. I have been mentally harassed by them for about the last ** days. Please kindly take some actions.
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Resolution Demanded:
Replace / Fix problem
Videocond2h
Resolved
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