Dell
- Sale Faulty Laptop Open
Suhas Yashwant Bhole filed this complaint against Dell on Oct 15, 2024
Product Details:
Model: Dell Inspiron ****
Serial Number: D*CHLX*
Purchase Date: July **, ****
Place of Purchase: Reliance Digital
Issue Summary: Shortly after my purchase, the laptop's motherboard failed within two months. I contacted Dell for a resolution and was assured that they would consider a full replacement in case of future issues. I accepted a motherboard replacement; however, Dell provided a refurbished part instead of a new one.
Soon after this replacement, the display malfunctioned. I reported this issue to Dell, and they instructed me to submit my laptop to an authorized service center. Dell is now asking me to allow the replacement of the faulty impacted parts, but as they are replacing parts one by one with refurbished components, this poses a risk for me after the warranty ends. Therefore, I am requesting either a full replacement of my faulty laptop or a refund, along with a commitment to cover any issues after the warranty period.
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Resolution Demanded:
Refund / Credit for purchase
Dell
Resolved
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