Pepperfry - Return of defective chair

Apurba Adhikari filed complaint against Pepperfry on Aug 17, 2021

Dear team,

Vide order number- *********, the executive chair has manufacturing defect and I've raised the concern immediately. There was a carpenter visit at my address and they inspected the chair and have updated it to be replaced for defective product.

The return is yet to be initiated and it's been * months I've been dealing with this problem. My earnest request to you to pls get it done in the earliest. I'm not at all happy with the support Pepperfry has extended to me and I'm frustrated with the amount of follow up needed to get things done.

I really hope to hear from you and find an amicable solution to this issue soon. Else I'll have to escalate this problem further.

Regards,
Apurba

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Pepperfry

136

Total Complaints

Total Resolved

39.71%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)

- Abhijit Dhote

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Mithun D on Dec 11, 2024

Pepperfry – request the return of a Small Standard Gel Memory Foam PillowClosed

I am writing to request the return of a Small Standard Gel Memory Foam Pillow purchased from Pepperfry on dated Thu, * Dec ****, as it has been causing significant discomfort to my neck. Despite its description...

Shilpa on Aug 9, 2024

Pepperfry – Pepperfry has sent defective and damaged items and is refusing to pick upClosed

I purchased two single beds, one bedside table and one sleepycat mattress from Pepperfry via order ID - *********. Problems with the beds were as follows: The site shows the breadth of the bed as ** inches, it...

Tina Mitra on Jul 19, 2024

Pepperfry – No attention on my complaint Closed

i purchased a nesting coffee table order no. *********. the table has manufacturing defects and i raised a complaint for the same. the company said that they would send a carpenter but its been * days since the deli...

Eshan on Feb 19, 2024

Pepperfry – Refund not givenClosed

Refund not credited and product taken back its been more than * month

Amber Vashistha on Feb 16, 2024

Pepperfry – Pepperfry cancelled my orderClosed

I ordered a table and a bookshelf on pepperfry on *th Feb, it was to be shipped on **th. Now on **, I got a message that you got a refund. Which I did not ask for. If you cancel your order on pepperfry, they give yo...