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Myntra and Ekart Logistics - Return Issue

Ankita Ahuja filed complaint against Myntra and Ekart Logistics on Nov 25, 2021

I purchased a mangalsutra set from Myntra, costing Rs.***/-, which I am trying to return since last ** days almost. The issue is that everytime pickup person is asking for some * digit Serial Number, which is no where mentioned on the Invoice or the item box. So, I asked for help from Myntra Customer Care, and they gave me the extended date everytime, no solution provided yet.
I am really upset with the Mynta Customer Care services and knowledge.
And also I requested to transfer my call to their senior, I was told to receive a call in **hours, also I never got any call from their senior.
I simply want yo return the product and want the refund.

Agents Name I spoke to till date are:
Sanjay
Sonal
Richa
Kanika
Arjun

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Myntra and Ekart Logistics

19

Total Complaints

11

Total Resolved

57.89%

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