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Myntra and Ekart Logistics
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
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Myntra and Ekart Logistics - Defective product not picked up Open
**.**.****- Ordered Spykar jeans from Myntra with COD option. **.**.****- Delivered by ekart, COD paid **.**.****- I found the product defective.Therefore, ordered exchange or refund to Myntra Customer Care. **.**.****- Myntra gives confirma...
Dec 16, 2022 by Chiranjit Sarkar
Myntra and Ekart Logistics - I cant return my package Closed
I placed an order of Indya green maxi dress for my family function and i got the dress on **th of May ****,but when i received the dress i tried it and didn't liked the fit so i packed it back and kept it to return.. But as i was very busy thes...
Jun 08, 2022 by Sakshi Soni
Myntra and Ekart Logistics - Didn t get my refund Closed
I purchased a kurti with Order ID # ******* ************** from Myntra. Due to it’s poor quality and size issue it was returned and collected by ekart agent since * days. But not yet received my refund to my bank account. And also they don’...
Nov 29, 2021 by Dr Gopika NR
Myntra and Ekart Logistics - Return products not yet picked up and not refunded the amount Closed
Product with Order ID # ******* ************** and product with Invoice Number: I****SE********* Order Number: *******-*******-******* was delivered to my address and given the amount as COD. As there was size issue and poor quality I requeste...
Nov 27, 2021 by Dr Gopika NR
Myntra and Ekart Logistics - Return Issue Open
I purchased a mangalsutra set from Myntra, costing Rs.***/-, which I am trying to return since last ** days almost. The issue is that everytime pickup person is asking for some * digit Serial Number, which is no where mentioned on the Invoice o...
Nov 25, 2021 by Ankita Ahuja
Myntra and Ekart Logistics - Return Issue Open
I purchased a Silvermerc Designs Mangalsutra with earrings which I requested for return on **th Nov'**. Pickup person came and asked for some * digit serial number which is no where mentioned on the Invoice or the item box. So I called to Cus...
Nov 24, 2021 by Ankita Ahuja
Myntra and Ekart Logistics - Delivery boy did not arrive for exchange product delivery Closed
Myntra Delivery boy didn’t come up for exchange product delivery rather it just shows exchange on hold as tag is missing from the product but tag is still present on the product....
Oct 20, 2021 by Suman Chhetri
I purchased a jacket on myntra.com which was delivered to me any used and defective condition. Is the head of weight too many wrinkles and was very dirty I have posted on WhatsApp video of the same jacket on YouTube on the very same day it was ...
Sep 04, 2021 by Suyash Dubey
Myntra and Ekart Logistics - Refund not reflecting in bank Open
I recently ordered a saree where I was not satisfied I returned it myntra initiated my money but it is not reflecting in.my bank account and bank tells no transactions done with the number ...
Feb 25, 2021 by rohini
Myntra and Ekart Logistics - Return not accepted Closed
i have recieved oder on **rd jan **** and made a return on **rd jan when dilevery boy came he denied return because serial number do not match...while calling customer care they are only raising complaint ...
Jan 24, 2021 by Yogesh
Myntra and Ekart Logistics - Myntra Closed
I ordered a watch on * rd January but till now I haven't received the product delivery status is showing that the product is delivered on * th January I paid money by debit card. I didn't get any call from delivery man .After this I registered ...
Jan 24, 2021 by Sheela
Myntra and Ekart Logistics - Return request declining Open
I wanted to return the product because of size issues. pickup person declined the return saying that serial number is mismatching and recommended me to raise a complaint. I raised a complaint through myntra helpline, resolution provided blaming...
Jan 18, 2021 by Sai Krishna
Myntra and Ekart Logistics - Received the Large size product Open
I received the big sized Pant than Expected/Shown. When I requested for return,the delivery person took the pant after verification(Verified whether it's used and confirm that it is unused/Price tags were intact).Next day he suddenly came and r...
Jan 11, 2021 by Karthik Manikanta
Myntra and Ekart Logistics - Packaged not delivered Closed
Hi, After so many follow up I didn't get any resolution from Myntra. Every time they are blaming me however the mistakes happened from the company side. I have ordered around * or ** items from Myntra and in that some items were missing. ...
Jan 07, 2021 by Anshul Jain
Myntra and Ekart Logistics - Not accepting return Closed
they are not accepting my return without any specific reason and according to their t&c their products is totally unused and properly been tagged as it was received and the worst part is that i am unabe to reach them through any medium neither ...
Dec 29, 2020 by Sunny Pahlajani
Myntra and Ekart Logistics - Returns not Picked Up Closed
I had ordered some garments in Myntra and out of those I found three items having the following problem: *. One Product (Campus Sutra shirt) I had ordered a Full sleeve Tshirt but received a different item which was a short sleeved T shirt *....
Dec 19, 2020 by Smriti Dihingia
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Nov 29, 2020 by Meena Pal
Myntra and Ekart Logistics - Didn t get refund Closed
I have ordered Mango Women Black Skinny fit solid formal trousers on **th October, ****. The order has been delivered on **th October,**** ;as the product sized did not fit so I processed a return which was picked up on ** th October,**** afte...
Nov 09, 2020 by Neha
Myntra and Ekart Logistics - No refund inspite pickup Closed
I gave the item to delivery agent on **th Oct, * pm. He said that he is new and not able to find the product code so he will return later and left with the item. He then called me at *:** pm and said your item is not getting returned due to pro...
Oct 30, 2020 by Nikita Yadav
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