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Byjus Return & Refund filed complaint against Byjus learning app on Mar 13, 2020
Dear Byjus Team,
Please refer the discussion between your Sr. Manager Upasona & myself with regards to Cancellation of the Byjus Kit received by us.
We had clearly communicated our decision of returning the Kit during our several rounds of discussions. But everytime she had forcefully insisted for keeping the Kit with us. She never showed her support in terms of processing the refund by initiating the Cancellation within the ** days Trial Period, even after understanding our concerns & problems.
During our last discussion on Sunday she had committed for extension of the course up-to class ** against no additional payment. But till now we didn't received any confirmation mail from your end.
Therefore request you to complete the process of Cancellation with immediate effect...
Thanks & Regards,
Sourav Dutta & Nilakshi Mahanta
Parents of Sambhid Dutta
********** / **********
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