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Byjus learning app - cancellation of byjus course and loan as they have sanctioned two for a single byjus course

NAVIN KUMAR SHINHA filed complaint against Byjus learning app on Apr 18, 2022

Sir I have purchased byjus course for class * to ** for my son SWARN SINHA on ** Feb **. for which I have paid ***** in cash and loan of *****. when apply for cancellation they give me discount and sanctioned a loan of ***** as told by them that previous loan will be cancelled. but after many reminder they have not cancelled my previous loan. finally I applied for course and loan cancellation but could not get resolution till date after many reminder. my CIBIL score effected due to hitting of emandate in my account. due to lapses of byju staff.
if they will not cancelled my previous loan I need compensation of * lac as CIBIL score effected.

student name Swarn Sinha
reg mob **********
reg email for course swarnsinha**@gmail.com

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Byjus learning app

73

Total Complaints

51

Total Resolved

69.86%

Consumer Satisfaction

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