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sumit sethia filed complaint against Agoda Booking on Sep 17, 2023
We had booked a room in Fortune Park , Vellore for * nights via Agoda for * Adults and * child.
However Agoda changes the guests number to just * person without my consent and me having done bookings numerous times trusted Agoda taking my details as entered by me. I went ahead with the payment and the only blunder i made was that i did nt check the email these frauds sent me with booking done for just * person.
On arrival today at the hotel i am shocked on getting t know from reception that the booking is only for * person!!!
i called Agoda customer care for help and they kept me on hold numerous times and even spoke in a unhelpful tone. The call went on for * hours with us being forced to feel humiliated. I told them that we are here with a kids for medical reasons and need help as we have travelled for over ** hours to reach here. No help was received!!!
I STRONGLY RAISE MY VOICE FOR A REFUND OF THE EXCESS AMOUNT PAID BY ME.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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