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Agoda Booking - Money not refunded

Ashish Gupta filed complaint against Agoda Booking on Jan 24, 2024

Via Agoda i booked a hotel (The Malhar Palace, shirdi). And the hotel was given * star status, with all basic amenities. However, the hotel was not even maintaining basic cleanliness / hygiene. Left the hotel without staying and requested the refund from Agoda but now Agoda is just refunding **% of my full pre-paid amount. Felt like cheated by Agoda and agoda is promoting fraud and thiefs on their website and misguiding the travellers.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Agoda Booking

79

Total Complaints

49

Total Resolved

62.03%

Consumer Satisfaction

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