Eureka Forbes Aquaguard
- Repair for my machine Going since a month and still not done Closed
Harshit Mehta filed this complaint against Eureka Forbes Aquaguard on Sep 09, 2022
had raised a complaint after my aquaguard filter started leaking water on **st August ****. Since, then, The technician comes, tells me this part is not working/damaged(First:-Pipe in back, Second:- Pump, Third:- PCB). They are going to request the part and then they will replace. Each Part took respective time(Pipe:- ** days, Pump:- ** days, PCB:- ** Days). All this while, I made sure that my machine don't stop working despite leaking so much water so I have ability to have drinking water for my family. The PCB in particularly took large time, for which I have to connect with Call Center, Regional Head and Service Center representative everyday. Now, I get to know that the PCB that came was not correct and this service center got to know after they took my so far working machine to their office. Now, I don't have machine for which I have an AMC of * years. They can not resolve a simple leakage since a month and half. I have connected and escalated my complaint on all Channels(Whatsapp, Call Center, Email, even Calling Service Center also). I see a clear lack of expertise and commitment from the Servicing team as a whole.
I would sincerely request to please refund the AMC and the machine back in working state.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Replace / Fix problem
Damages for loss and agony
Eureka Forbes Aquaguard
Resolved
Frustrated? File a Complaint
Paio Accessories
"With your help I have received a full refund. Genuine platforms like Voxya are rare to find. Would love to see Voxya reach greater heights. Thank you for your prompt and professional responses."
Nisha Bedi
Related Complaints
Eureka Forbes Aquaguard - Regarding non working of water purifier Closed
Water purifier is not working , on **th February I have registered compliant for the same ,my water purifier is under AMC contract,I have paid more than rs **** for AMC contact,now Eureka Forbes is ignoring the issue as my AMC contract is about...
Feb 28, 2024 by SWAPNIL NAIK
Eureka Forbes Aquaguard - Service request not looked into Closed
We had a filter issue, water was not coming so I’ve called the customer service of eureka Forbes and filed a complaint. They asked me to pay the GOlD AMC which will include motor, filter and service charges and the technician would immediatel...
Jan 29, 2024 by Shravani
Eureka Forbes Aquaguard - Serive not provided Closed
I purchased the gold AMC plan of your company on **/**/**** on that day the filters were changed but the water filter is not working properly the machine is constantly leaking water and water is filling very slowly service engineer Yadav i...
Jan 09, 2024 by Shiv Bala
Eureka Forbes Aquaguard - Not attending my service complaint Closed
Dear Sir, i have purchased Aquaguard RO+UV machine from eureka forbes and put AMC every year. recently i have moved to my new house and i had some leakage issue in the machine. i have raised my complaint on **th of december and received a SMS ...
Dec 26, 2023 by Srinivasan D
Eureka Forbes Aquaguard - Eureka forbes RO water purifier Closed
product installed * years back with AMC warranty upgraded and payment done , but no service man visited and did the services and filter change ...
Nov 27, 2023 by Hilal Bhat