Goibibo - Refund of Flight Cancellation amount due to COVID

Hemant Kumar filed complaint against Goibibo on Apr 25, 2021

My initial flight was on April **, **** (PNR- Y**ZG) which was cancelled by Air-India airlines due to nationwide lockdown. I was advised by the airline and Goibibo team to reschedule the booking once lockdown was over.
I raised ticket #******** on July **, **** for reschedule and a new ticket for Sep **, **** issued to me on July **, ****.
Booking ID - TUARZLF*U
PNR/Ticket number - ZBZPH - *************/***/***/***
Name (First & Last) - Hemant Kumar, Monika Mittal, Vanya Mittal, B/O Monika Mittal

Email ID - hmittle@gmail.com
Phone Number - **********
Departure Date & Time - Sep **, **** - *:** AM
Departure City - Bengaluru
Destination City - Delhi
Arrival Date & Time - Sep **, **** - *:** AM
On Sep **, ****, I got an email from Goibibo that my ticket cancelled without any intimation or notification. Post discussion on Sep **, **** with the goibibo team (Ticket ID - ********), they told me of the cancellation request raised by me on April **, **** however I asked to keep my ticket status open rather than cancellation. Also, no information available in the portal which depicts the same. All details are attached herewith.
Hence I want harassment compensation and expecting full refund without fail.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Goibibo

821

Total Complaints

325

Total Resolved

39.59%

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