Niteen Sonawane filed complaint against OYO Rooms on Oct 19, 2018
Myself Niteen Sonawane Recently i booked(* oct ****)a room in New Delhi with booking id NFGX****.I was denied checkin even after confirming and giving miss call on the specified number.The booking cost was ****.Then called oyo.Oyo shifted to other hotel.Before going to other hotel there was a conference call between hotel owner customer care senior and me where i was allowed to pay rupees **** and the hotel original cost was ****.When I checked in i was charged ****.The conference call had no meaning.I paid this amount as i was in a hurry for some work.The room quality was not even one star also,very bad condition.I just stayed at that hotel for few hours and checkout sooner on the same day.I requested oyo for my refund.After many messages and mails and calls oyo agreed to refund me rupees *** in my bank account. (****-****=***)as oyo charged me according to my previous booking .Bank details already shared with oyo.(Note: i do not want this money in oyo wallet)
People come from other cities for some work.Instead of work they need to face such Oyo problems.
Kindly take this into consideration and transfer the amount to my bank account.
Oyo's * customer care support persons sent me * different mails stating that money will be transferred in my bank account but still no money transferred .Already ** days passed by.
It is just a issue refund of rs ***.Already ** days passed and for this issue they take these many days to resolve.Based on this one can imagine the Quality of Oyo’s work and how eagerly they take intrest in resolving complain.Inspite of promising in email conversations by oyo,oyo is not faitfull and Loyal on its words.Very disheartening and worst experience.Calling their customer service they say its not in their hand and the issue is transferred to some other team.Attached all the copies of mails with this.
**********/**********
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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