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OYO Rooms - Refund not transferred to bank account

Niteen Sonawane filed complaint against OYO Rooms on Oct 15, 2018

Myself Niteen Sonawane Recently i booked(* oct ****)a room in New Delhi with booking id NFGX****.I was denied checkin even after confirming and giving miss call on the specified number.The booking cost was ****.Then called oyo.Oyo shifted to other hotel.Before going to other hotel there was a conference call between hotel owner customer care senior and me where i was allowed to pay rupees **** and the hotel original cost was ****.When I checked in i was charged ****.The conference call had no meaning.I paid this amount as i was in a hurry for some work.The room quality was not even one star also,very bad condition.I just stayed at that hotel for few hours and checkout sooner on the same day.I requested oyo for my refund.After many messages and mails and calls oyo agreed to refund me rupees *** in OYO WALLET(****-****=***)as oyo charged me according to my previous booking.But I don’t want this amount in my oyo wallet i want this amount to be transferred in my bank account(bank details already shared with oyo). Because for further bookings i am not going to use oyo in my life.
People come from other cities for some work.Instead of work they need to face such Oyo problems.
Kindly take this into consideration and transfer the amount to my bank account.
Still no money transferred already a week passed by.
**********.
Attached a copy of mail from oyo stating the amount will be transferred to bank account.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

OYO Rooms

223

Total Complaints

97

Total Resolved

43.50%

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