Foodpanda
- Refund not received Open
Rahul Prabhudesai filed this complaint against Foodpanda on Oct 14, 2018
I placed an order (z*ye-ke**) with FoodPanda on **-Sep-**** and made payment of Rs. ** via Paytm wallet. The delivery address was in Baner, Pune. The order was cancelled by FoodPanda citing excessive response. I received an SMS indicating the refund has been initiated and I will receive it within * hrs for wallet payments. Later I received an email indicating the refund would be processed within *-** working days. I patiently waited for ** working days but refund was not received. I sent an email to their Customer Care and they responded with a standard response saying there was a technical glitch in the refund process and they have escalated the matter and refund would be processed in another *-** working days. I again waited for further ** working days. Now I know it's just a gimmick to delay the refund process so that the customer gets frustrated and gives up the chase for refund. I contacted them over chat through their app. They kept me on chat for over an hour. During this process they kept on changing the operators, with each one asking me to repeat the same set of questions and providing the same set of responses. They are not ready to provide any transaction details of the refund process which clearly indicates they haven't processed any refund. Over the same chat multiple operators gave me multiple dates for processing of refund which is totally fake and fraudulent response. They are incompetent to handle customer queries and say anything irresponsibly. I have shared all the information with them including my Paytm wallet statement but beyond the initial automated response, they do not respond to any mails.
This is a large scale online fraud being run by FoodPanda. If I search online, I see numerous customers being duped in similar fashion. Customers are enticed by fancy offers, their orders are not fulfilled and then money not refunded.
This company should be blacklisted and banned from operating and a hefty penalty should be slapped on it so that it closes down and cannot loot people further.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Foodpanda
Resolved
Frustrated? File a Complaint
Nurserylive.com
"I am very satisfied with Voxya. It just gave me the double power to fight and finally my problem was solved! One of the finest site. Voxya, let the fight for justice continues."
Asish Behera
Related Complaints
Foodpanda - Payment not received Closed
Payments which were to be credited to my account were credited in some other account which never belonged to me and now foodpanda is not refunding it to me after so many emails and telephonic conversations....
Dec 28, 2018 by Harish
Foodpanda - Foodpanda cancelling paid orders after one hour of confirmation from restaurant Closed
Already paid orders are being cancelled after one or two hours of order confirmation received from restaurant. The chat support gives generic explanations that due to non availability of delivery guy or technical glitch. But when no delivery e...
Nov 14, 2018 by Rigzin Shashni
Foodpanda - Package not delivered. No timely response Closed
I had ordered my dinner on foodpanda at *:** pm. Payment was done online. Before ordering, restaurant delivery time was showing ** mins. I kept waited till * hr. Then I tried to reach out to foodpanda. I realised that they dont have any custome...
Nov 01, 2018 by Ghanshyam Soni
Foodpanda - Refund issue Closed
I have ordered food with food panda on */**/**** and they have not delivered it to me that day. And next day i was checking my orders list it was showing delivered when i checked it with them they said we will cancel your order on */**/****. Fr...
Oct 31, 2018 by ANUBHAV TANDON
Foodpanda - Order not delivered but shows delivered Closed
Hi I have ordered on foodpanada on *rd Oct ****, but food not delivered my order. it showing Delivered. deducted money but Still i have not received my refund, it is more than a month. Customer care people not replied properly in chats . or...
Oct 30, 2018 by VIGNESH K