Makemytrip (india) Pvt. Ltd.
- Refund not received of Closed
Sunil A Doshi filed this complaint against Makemytrip (india) Pvt. Ltd. on Apr 03, 2020
The issue that I have experienced was: My son has booked tickets on **th Feb **** for * of his friends from Moscow to Mumbai (** June ****) & Mumbai to Moscow (* Sep ****) for URAL Airlines thru Make My Trip. He booked these International tickets from Make My Trip & used my credit card. They all are studying there in Russia & were planned to come to India for their vacation. The Booking ID NN *************.
Unfortunately, the tickets were not got booked due to some technical issue at their end (as informed by Make My Trip team) but the amount of Rs. **,*** has been debited from my credit card for the same. There was communication received about the refund of the amount for the non-booking of tickets. Now, till this date, even after vigorous follow up from our side, there is no appropriate & assured communication from Make My Trip team,
There are many communications from our side asking about the refund of money either thru helpline chats or Calling customer care team or via mails. Every time, we have been asked for allowing some time like **/** hours but there is no any outcome.
Also, there are different information / communications every time like
• Initial communication that the refund will be processed in ** to ** hours
• Then, there is some system error, will sort out shortly
• Then. Refund has already processed, please share your account statements
• Then, for refund processed for manual approval as system has some issue
• Then, there is no response from Airline
• Now, the mail received is
“With regards to your query, we need to inform you that as we per the revert form our concern team refund will be processed in ** days after validation. So we request you to please wait for given time. As of now we are closing this request form our side.
If in given time refund not reflecting you can re-open the case. We are always there to assist you.
When we used to call helplines, many times, the person used to chat with us has taken my mobile number (as I am in India) & all the times, assured that they will revert me personally.
It occurred on: **/**/****
My issue is far before KOVID-** outbreak (**th Feb ****). There were no any flight cancellation or anything lock down declared by any country (except China). So, without mixing issue, Make My Trip has to refund my entire amount of Rs. **,***/- back without any further delay to my credit card account.
This is sufficient for us.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Makemytrip (india) Pvt. Ltd.
Resolved
Frustrated? File a Complaint
Byjus
"I am very much satisfied, since my complaint was resolved within a week. I got refund smoothly. My sincerest thanks to the entire Voxya team. It is really effective and quick."
SUNDARAPANDIAN M
Related Complaints
Makemytrip (india) Pvt. Ltd. - Refund Issues On My Cancelled Flight Trips Closed
Hi, I, Aakash, one of your customers canceled my round trip flight(PNR: ZBDM*D, RB*LUT) for this covid situation. I directly contacted to GoFirst Airlines and their authorized person refunded all money for both flights(because one plane was ca...
Jan 14, 2022 by Aakash Das
Makemytrip (india) Pvt. Ltd. - Refund related Closed
I made a flight booking through MakeMyTrip on **rd December **** for travel dates **th May ****, now due to pandemic the passengers couldn't travel and I got a email from Indigo that they have kept my money is a credit shell and it can be used ...
Jan 05, 2021 by Kushal Narayan Patel
Makemytrip (india) Pvt. Ltd. - Refund not processed for more than three months Closed
I have booked air tickets with Makemytrip from Hyderabad to Trichy for travel date ** Apr **** and return date of ** Apr ****. Their booking ID is NF**************. Later I had to cancel it as I couldnt travel and hence asked to process the re...
Jun 11, 2020 by Avinash Sirsath
Makemytrip (india) Pvt. Ltd. - Refund for flight ticket Closed
I have cancelled the tickets from the respective airlines on **/**/**** and have be told that the refund has been processed and it has been to sent to the travel agent that is Makemytrip. But they are not transferring the money to me and absolu...
Jun 01, 2020 by Karan Singh Rathore
Makemytrip (india) Pvt. Ltd. - Refund of Airlines not received Closed
This is regarding our round trip Flight Tickets Colombo-Bangalore-Colombo by MakemyTrip India. Details as below: Booking ID:NN************* Airline : Sri Lankan Airlines Departure: **th March **** Return: **th March **** Members :* SI...
Apr 18, 2020 by Sandhya Manalil