- Refund not received ^Open

Dharanivasan Gunasekaran filed this complaint against Makemytrip on Jan 22, 2020

Sir,
I am Dr Dharanivasan, doing a Postdoctoral study in Israel. I have booked a flight ticket in Arkia Airlines to fly from Tel Aviv, Israel to Cochin, Kerala, India on **.**.**** in an advance of three months (**.**.****) using MakeMyTrip website (MakeMyTrip Customer E-Ticket: NN*************)
Booking ID: NN*************
Customer Name: Dharanivasan Gunasekaran, Adult
PNR Number: UQ*USK
E-ticket No: ***-**********
Price: Rs. **,***/- (Indian Rupees)
Booking Status: Confirmed ticket
Flight Name and Number: Arkia, IZ ***
Date of Departure: **.**.**** (*th January ****)
Time of Departure: **:** Israel Time
Place of boarding: Ben Gurion International Airport
Terminal *
Place of arrival: Cochin International Airport,
Date of arrival: **.**.****, time: *:** Indian time

Simultaneously, I have booked connection flight ticket from Cochin airport to Chennai Airport in Indigo airline to fly on Friday **.**.**** at **:** Indian time.
Details for connection flight as follows:
Customer Name: Mr Dharanivasan Gunasekaran
Date of Booking: ** November ****,
Booking Id: EMT********
Ticket No: DJ*M*D/*/*
PNR No: DJ*M*D
Airline: IndiGo *E-***
Status: Confirmed ticket
Place of Boarding: COK- Cochin airport
Place of arrival: Chennai Airport
Date of Departure: **.**.**** time: **:** Indian time
Date of arrival: **.**.**** tim* **:** Indian time
Ticket Price: Rs. ****.**/- Indian rupees
I have reached to Ben Gurion International Airport Terminal * on **.**.**** at **:** Israel Time. I was searching for the flight details and luggage boarding. Then, I enquired with the customer information centre. I came to know that Arkia IZ *** was not on the list of scheduled flights on **.**.**** and they told me that there is no service on **.**.**** from Tel Aviv to Cochin, Kerala.
They directed me to enquire with Arkia airline ticket handling office at Tel-Aviv airport (ISSTA, second floor in Tel-Aviv airport). A working woman from ISSTA, office also confirmed that there is no service of Arkia IZ *** on **.**.****. She advised me to contact MakeMyTrip, ticket booking agency to get further details. She also told me that airline has informed in advance to MakeMyTrip about the cancelled flight Arkia IZ ***. It is MakeMyTrip's duty to inform about changes/ update/ cancelled flight service to the customer.
Still **.**.**** night **:** Israel time, I did not get any updates from MakeMyTrip and Arkia Airlines to my mobile number and E-Mail address. I have called to MakeMyTrip customer care number (+*************) through skype paid service and I talked to them for more than ** min and they said that they did not get any information about the cancelled flight service of Arkia IZ *** on **.**.****. They insisted me to cancel the ticket and to get a refund from my side. I requested them to provide an alternative ticket to travel on the same day or **.**.**** or **.**.**** from Tel-Aviv to Cochin. But they did not agree to do any alternative and help me out in the issue.

I contacted to Arkia airline through email (customer.service@arkia.co.il and incoming@arkia.co.il) and complained about this issue. They provided the information that they informed about the cancellation of flight service of Arkia IZ *** in advance to MakeMyTrip on **.**. ****. They also told me that it is MakeMyTrip's duty to update this information to the customer. They are ready to approve the full refund of ticket charge. Further, they insisted me to reschedule my travel plan on **.**.**** and they will agree to provide a ticket to fly from Tel-Aviv to Cochin in Arkia airlines scheduled on **.**.****. They are not agreed to offer a connection flight ticket to travel from Cochin to Chennai.
Finally, I booked a flight ticket in Air India to travel from Tel-Aviv to Chennai on **.**.**** details as follows:
Booking ID: NN*************
Customer Name: Dharanivasan Gunasekaran
Airline: Air India, AI-***
PNR No: HT*XM
E-Ticket No: ***-**********
Date of Departure from Tel-Aviv: **.**.****; Time: **:** Israel Time
Date of Arrival to New Delhi: **.**.****; Time: **: ** Indian time
Connection flight details:
Customer Name: Dharanivasan Gunasekaran
PNR No: HT*XM
E-Ticket No: ***-**********
Airline: Air India AI-***
Date of departure from New Delhi: **.**.**** at **:** AM
Date of arrival to Chennai: **.**.**** at **:** PM
Ticket Price: INR **,***
Complaints:
*. MakeMyTrip did not update any information about cancelled flight service Arkia IZ *** on **.**.****.
*. MakeMyTrip failed to provide an alternative arrangement (accommodation and tickets) in the next ** hr
*. MakeMyTrip forced me to cancel my tickets and wasted my time for Two days.
*. MakeMyTrip made me visit Tel-Aviv airport from my room twice on **.**.**** and **.**.****
*. MakeMyTrip made me to panic at the last minute due to their non-responsiveness
*. MakeMyTrip made me fall ill physically and mentally
*. MakeMyTrip failed to refund my ticket money till date (**.**.****)
*. MakeMyTrip failed to offer a connection flight ticket (Cochin to Chennai)
*. MakeMyTrip played a game with Arkia Airlines and the Airlines blamed MakeMyTrip
**. Finally, No one is taking responsibility and are not solving the issues
**. Overall I was in problem for two days **, ** and ** January ****
Details loss
*. Two-days of loss of pay *** ILS - Rs. *****/-
*. Two-way transport charges from hotel to airport *** ILS - Rs. ****/-
*. Two-days stay at hotel ***ILS- Rs. **** sharing with my friend in rishon
*. Connecting flight charge Rs. ****
*. Another flight ticket Rs. *****
*. No refund of flight charge Rs. *****.
I have loss totally around Rs. **,*** rupees (including dine and refreshment for * days **- **th Jan ****)
I have lost my medical appointment and health significantly

Therefore, I request you to take legal action on MakeMyTrip and Arkia airlines for putting me in trouble economically, physically and mentally. I request you to help me out to claim my money losses from both.
Thanking you

Regards
Dharanivasan Gunasekaran

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