- Refund not provided Open
I had booked a hotel for my wife on **th April **** at "OYO Townhouse *** Sector **, Gurgaon" through a mobile application know as "Goibibo". Upon reaching the hotel at night **:** am my wife was denied entry as the gates were closed for the service road and there was no way to reach the hotel. It was unsafe of an alone woman to walk at night in the city of Gurgaon. Upon raising the issue with Goibibo it was confirmed that refund will be provided and the hotel will be blacklisted. I have still not got my refund of Rs. **** and no status was provided on the service request. Please help in getting my refund back as we had not stayed at the hotel.
As per the email from the Goibibo, they have committed to providing the resolution in * hour (attached) and a penalty of goCash plus at INR *** per * hour(s) of delay since the issue is raised.
Service request Raised: ********
Hotel: OYO Townhouse *** Sector **
Booking ID: HTLDZ*MWJB
Invoice No: HDTI************
Advance Receipt No: HDAR************
Booking date: April **, ****, **:** p.m.
Amount: Rs. ****
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"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
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