consumer court consumer Forum

voice of consumers

  • Browse Complaints(current)
  • Login
  1. Home
  2. Complaints
  3. Refund not provided
Records save successfully

Goibibo

 - Refund not provided Open

Yashvardhan Sejwal filed this complaint against Goibibo on May 07, 2019

I had booked a hotel for my wife on **th April **** at "OYO Townhouse *** Sector **, Gurgaon" through a mobile application know as "Goibibo". Upon reaching the hotel at night **:** am my wife was denied entry as the gates were closed for the service road and there was no way to reach the hotel. It was unsafe of an alone woman to walk at night in the city of Gurgaon. Upon raising the issue with Goibibo it was confirmed that refund will be provided and the hotel will be blacklisted. I have still not got my refund of Rs. **** and no status was provided on the service request. Please help in getting my refund back as we had not stayed at the hotel.
As per the email from the Goibibo, they have committed to providing the resolution in * hour (attached) and a penalty of goCash plus at INR *** per * hour(s) of delay since the issue is raised.
Service request Raised: ********
Hotel: OYO Townhouse *** Sector **
Booking ID: HTLDZ*MWJB
Invoice No: HDTI************
Advance Receipt No: HDAR************
Booking date: April **, ****, **:** p.m.
Amount: Rs. ****

Are you brand?

Resolve Complaint


Are you Lawyer?

Help Consumers

 


Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony

Goibibo

768 Total Complaints
307 Total
Resolved
39.97% Consumer Satisfaction

Frustrated?     File a Complaint

Share complaint with others:

Club Mahindra Holidays

"Thank you Voxya for your help and support. I got my refund from Club Mahindra."

Chaturbhuj Singh

Resolved

Resolve complaints to succeed in business

We support businesses as much as we support consumers. Create your Company Account at Voxya by filling the form and we will help you to resolve consumer complaints.

Resolving customer complaints are important to succeed in business. Infact consumer complaints are opportunities to build trust and long-term relationship with customers that can turn customers into Brand advocates. You should check our detailed article on how brands should resolve consumer complaints here https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/

How it works

  • Fill form to create account
  • We verify business
  • Login & start resolving

Voxya benefits

Building Customer Trust

Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns.

Efficient Complaint Management

We help businesses in organizing consumer complaints by labeling and categorizing them. You can take action based on time, type or urgency.

Quick Response

Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand.

Resolve Complaint Quickly

As we regularly capture complaints so we notify businesses as soon as we receive any complaint at our platform, thus enabling quick resolutions.

Build Better Brand

Voxya helps in identifying issues in your product or services. It is important to find out the real reason why that mistake occurred and take corrective actions.

Customer Loyalty & Retention

With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution.

Read more Read Less

Company details (You are registering for Goibibo)
Personal details

Help consumers to file consumer forum case

Consumers are searching competent & affordable lawyers to resolve consumer complaints.
* Upload Bar Council ID photo
* Upload professional photograph with clear background
* Upload Your AADHAR card / PAN / Voter ID

Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. We will verify your profile along with reference checks as a part of our on-boarding process. You may get a call / email shortly from us.

Related Complaints

Goibibo - Train cancelled refund not processed Closed

I booked my train by Goibibo , it got cancelled by irctc , the status is shown as cancelled on Goibibo but my refund is not processed ...

Jan 09, 2023 by Rishu bhatt

Goibibo - No refund Closed

I booked * bus tickets for Pune to rajkot... But due to some reason bus operator cancelled our tickets. Then no one replying me from goibibo customer service...

Dec 26, 2022 by Rutwik Gondaliya

Goibibo - Refund of hotel booking amount from Goibibo and Marks Hotel Noida Closed

Sir, I have booked Marks Hotel, Opp. Infospace (Unitech) Building, Plot No. * and *, Gate No. *, Sector-**, Noida-****** for my stay in Noida from **.**.**** to **.**.**** through GOIBIBO for a total period of * nights. I have checked in to ...

Dec 16, 2022 by Prasenjit Paul

Goibibo - Refund not credited Closed

Refund not credited for bus ticket booked on November **. After an hour I received an email that the booking failed and the refund will be processed within November ** but still now , I didn't get any such refund....

Nov 29, 2022 by Subalaxman.M.B

Goibibo - Reimbursement Refund from Goibibo Closed

I had book the hotel Mansingh Tower for stay at Jaipur on **th Sept'**. for which i have paid the amount of Rs. **,***/-. but at the time of check in i was denied by the Hotel as the Hotel was under Renovation froms last * years. After this whe...

Nov 07, 2022 by daksh punjabi

Mark this Complaint Resolved

Do you want to mark this complaint as Resolved?


Please leave feedback if you like our services
  • Facebook
  • Twitter
  • Youtube
  • Instagram
  • Google Play

Lawyers & Advocates :

  • Bihar
  • |
  • Pondicherry
  • |
  • Madhya Pradesh
  • |
  • Andaman & Nicobar Islands

Consumer Forum :

  • West Bengal
  • |
  • Orissa
  • |
  • Punjab
  • |
  • Himachal Pradesh

Online Complaints :

  • ISP Complaints
  • |
  • Mobile/Laptop Complaints
  • |
  • Food Safety Complaints

Create Account :

  • Company Registration
  • |
  • Lawyer Registration
  • |
  • Consumers Club

Take Action :

  • File a Complaint
  • |
  • Hire a Lawyer
  • |
  • Get Business Help
  • |
  • Talk to a Lawyer
  • ©2023 voxya.com
  • |
  • Terms & Conditions
  • |
  • Refund Policy
  • |
  • Privacy Policy
consumer court consumer Forum

File online consumer complaint from any state or district. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India.

  • Companies
  • |
  • Stories
  • |
  • FAQ
  • |
  • Help

Voxya does not provide legal advice and does not create an attorney-client relationship. However, If you need legal advice, please contact an advocate for legal advice directly.
Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums.
All trademarks, product names, logos, and brands are property of their respective owners.