IRCTC
- Refund not provided Open
Vipul Dawar filed this complaint against IRCTC on Feb 09, 2024
On January **th at **:** AM, well before the departure of the train from the boarding station, I proactively sent an initial notification regarding the TDR filing from my registered email address. Despite this timely notification, I encountered issues when attempting to file the TDR through the official website and IRCTC app. The functionality of both platforms seemed to be compromised, preventing me from completing the TDR filing process.
In light of this situation, I promptly contacted customer care for assistance. They suggested that I email etickets@irctc.co.in to request TDR filing on my behalf due to the technical difficulties encountered with the website and app. Following their advice, I immediately sent an email to etickets@irctc.co.in at **:** AM on January **th, attaching a screenshot as evidence of my attempted communication.
Regrettably, I did not receive any acknowledgment or response from etickets@irctc.co.in regarding my email by the next morning. Consequently, with no alternative means of filing the TDR available to me and the train having departed, I was compelled to initiate the TDR process myself the following day.
I wish to emphasize that I took all necessary steps within my capacity to inform IRCTC about the issue and request assistance in filing the TDR before the train's departure. However, due to the unresponsiveness of the designated email address and the technical issues with the website and app, my efforts were thwarted.
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
IRCTC
Resolved
Frustrated? File a Complaint
Jasper Industries
"A big and a loud thank you to Voxya. I was in doubt whether my vehicle will get registered or not. It was not possible to get this done without you people."
Mohammed Siraj Ali
Related Complaints
IRCTC - Refund denied Closed
On **th April I booked a Tatkal ticket for myself and my father for my journey from kacheguda to Bangalore travelling on **th April, *nd AC .I got alloted * tickets on waiting list . We were going to Bangalore for a funeral and with senior ...
Apr 20, 2024 by Vikram Muralidharan
IRCTC - Non Issue of refund for untravelled waiting list ticket Closed
My Grievance is regarding non Issue of refund for untravelled waiting list ticket. PNR number:- ********** Train number:- ***** Ticket Date:- **/**/**** Due to my immediate plan to go to Khatu shyam, i preferred to book a tatkal ticket ...
Jun 20, 2023 by Vivek
IRCTC - Refund not credited Closed
I tried to book a tatkal ticket from the IRCTC app yesterday. however the ticket was not booked but my amount got debited from my bank. and it's not deposited to my account till now. transaction number from phonepay: T********************** U...
May 20, 2023 by Mohammed Ayaz
IRCTC - Order not delived Closed
I ordered dominos pizza through the irctc food app on **th May but did not receive my order. Even after complaints and feedback, I have not received any responses, let alone my refund. I have attached the irctc invoice, please resolve this issu...
May 15, 2023 by pranav khandka
IRCTC - LESS AMOUNT OF REFUND Closed
ON **/**/**** , I cancelled my railway tickets PNR NO ********** through IRCTC ASK DISHA CHATBOT. The refund amount is Rs. ****.** as per IRCTC. But on **/**/**** my account has been credited by Rs **** only. Hence my loss is Rs****.**...
Mar 08, 2023 by BRINDA CHATTERJEE
