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IRCTC
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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
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3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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IRCTC - LESS AMOUNT OF REFUND Closed
ON **/**/**** , I cancelled my railway tickets PNR NO ********** through IRCTC ASK DISHA CHATBOT. The refund amount is Rs. ****.** as per IRCTC. But on **/**/**** my account has been credited by Rs **** only. Hence my loss is Rs****.**...
Mar 08, 2023 by BRINDA CHATTERJEE
IRCTC - Tdr rejected giving false reason Closed
I had filed a tdr with a reason train is late more than * hours , first i got a mail that ypur tdr is revoked giving the reason tdr is filed late than after some days i again got a mail stating the reason that passenger is travelled but that is...
Mar 01, 2023 by Ankit Gupta
IRCTC - TDR Claim Open
On **.**.**** my train (Grand trunk express *****) was late by more than * Hrs (screenshot attached) and reached at my boarding station on **.**.**** at **:** i.e., *Hrs** min delay its scheduled arrival was **:** Hrs due to this i file TDR at ...
Feb 14, 2023 by himanshu
IRCTC - Ticket cancellation refund Open
I cancelled my tickets on **th January and waited for * days but didn't received my refund so i complaint to irctc on care@irctc.co.in on Gmail but still I didn't get my refund amount back its around ** days completed. But no response from irct...
Feb 09, 2023 by Rahmath ali
IRCTC - Refund not credited Closed
I booked tickets after cancel the ticket the refund amount is not credited in my account from July 2022...
Feb 03, 2023 by Mukesh Kumar
IRCTC - Ticket not booked on seat preference i choose Open
hello i am bikesh, my Irctc mobile no. ********** and email is bikesh****maharana@gmail.com . I recently booked a ticket , PNR ********** name - Akshaya Nahak ,age - ** i choose side lower as birth preference while booking the ticket but it i...
Jan 13, 2023 by bikesh kumar maharana
IRCTC - Money paid but ticket not booked Closed
Last Transaction DetailView Details Transaction ID Status Date From To Class *************** FAILED ** Jan **** JJN DLI SL I have made my payment by UPI. The payment has been received by you. But your system failed, and the money has not bee...
Jan 11, 2023 by Kripa Shankar Bawalia
IRCTC - Fraud train canellation message Open
So, I reserved * seats in AC * tier of Train no. ***** Sdah Aii SF Express from Sealdah to Agra fort for *th January,****.I did the reservation for my elderly uncle and aunt.The PNR no was **********. But suddenly on *th january morning, my unc...
Jan 06, 2023 by Moloy Kumar Das
IRCTC - Complaint against IRCTC ticket booking site Open
I'm using IRCTC site for booking train tickets. Mostly there won't be tickets available. Because of that I'm taking tatkal. Whenever I'm taking tatkal tickets, the site will crash exactly at ** O'clock. Because of the site crash I'm not able to...
Jan 02, 2023 by
IRCTC - TDR FILED BUT TAKING TO MUCH TIME FOR REFUND Closed
HI I HAVE FILLED A TDR ON **/*/**. Regarding my JOURNEY WITG PNR NUMBER: ********** DOJ: **/*/** REASON:TRAIN DIVERTED AND NOT TOUCHING DESTINATION STATION but it was taking to late to to proces my tdr I request the relative authority to do pr...
Jun 25, 2022 by MUKESH GIRI
IRCTC - Request for Reactivation of my Account with IRCTC Open
I am a senior citizen based in Hyderabad and earning my livelihood from writing. This is a complaint against Customer Care IRCTC. Despite my compliance with their requirements, they have been continually harassing me for several weeks asking me...
Apr 08, 2022 by Srinivasan Raju
IRCTC - Refund of ticket price difference Open
I had booked tickets from 'Panvel-Thivim' for January ****,Train number ***** Mao Festival Special, whose ticket is ₹*** But now am checking that the ***** is cancelled and our tickets are transferred to *****,whose ticket is ₹***. Ther...
Nov 25, 2021 by Rohan Rajesh Temkar
IRCTC - Pnr Irctc same coach book not get seat after select option of book only if in same coach pnr Open
Pnr ********** At time booking i select the book in same coach option when i pay i get ticket on other couch kindly refund my money asap ...
Nov 16, 2021 by Virenkumar Rathod
IRCTC - Rats cockroaches in mdd LTT aug Open
We boarded train from Trichy and we found * rats under our seats and few spoiled all our food.. also we have a *.* ur baby with us. Even his food was spoiled .... We slept starving in the night... There was a hole under our seat .. although tea...
Aug 28, 2021 by Smita
IRCTC - Denied my Refund for diverted train Open
PNR - ********** Journey date **/*/**** I booked my ticket on **/*/**** morning for tatkal in netravati train (*****) to LTT from CAN(Kannur). When i reached the station train , i was informed that train got diverted from Shoranur station (ab...
Jul 24, 2021 by Ragesh Raghavan
IRCTC - Deducted Money without Booking eticket Open
I was trying to book e-ticket of AGTL FESTIVL SPL (*****). Durning transaction, they have deducted **** INR from my bank account but not completed my booking. Date: **.**.**** Time: **.**am IST...
Jun 24, 2021 by Pratik Bhattacharjee
IRCTC - User Id is disabled Closed
Hello Team, I have been using IRCTC account for more than ** years. But since last * year, IRCTC had disabled my login account and when I enquired, the reason I received is, my account is disabled due to "Multiple Fraudulent Activities". But,...
Jun 24, 2021 by Sasidhar Lakku
IRCTC - Train is Delayed Closed
Hi, This is Y.Dilip Kumar Reddy, I have to travel from Kurnool to Bangarapet, As there is no direct train, I booked two trains Kurnool to Bengaluru Cant (**:** -- *, PNR : -- **********) and Bengaluru Cantt to Bangarapeta (*:** -- *:**, PNR --...
Jun 19, 2021 by Y Dilip Kumar Reddy
IRCTC - Refund Issue Closed
My flight was cancelled on **th may **** , I had booked the ticket on Irctc flight App , The company has refunded me full amount but Irctc had duducted my Rs. ****/- , I want my deducted money....
Jun 17, 2021 by Dilipkumar Bharti
IRCTC - IRCTC refund not received Open
My ticket was booked in Jan **** for q journey in April ****. This ticked was cancelled on ** March ****, no refund was received. First complain send to IRCTC via mail on ** april second was send near ** April. Today is ** may **** still no ref...
May 15, 2021 by Sudhir Pratap singh
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