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Your rights as a Consumer
The Consumer Protection Act, 2019 provides below rights to the consumers:
i. Information about the quantity, quality, purity, potency, price, and standard of goods or services.
ii. Protection from hazardous goods and services.
iii. Protection from unfair or restrictive trade practices.
iv. Access to a variety of goods or services at competitive prices.
How to file a Complaint against IRCTC?
If you are not satisfied with IRCTC, file a complaint now:
1. Go to "File a Complaint" form
2. Choose IRCTC and write your complaint in detail
3. Enter your personal information to create an account
4. Get refund / replacement / damages from IRCTC
But before filing a complaint, you should
a. Contact the customer support of IRCTC first
b. Keep record of all the emails, chat with customer support
c. Arrange proofs like bills, payment receipts, pictures to support your complaint
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Case Details
Personal Info
Resolution
IRCTC - Train ticket TDR rejected Open
I have booked train ticket from MAS to NLR for the date **th september ****. After boarding the train, TC informed me that the train is diverted and it will not reach my destination station. So, I have not travelled and filed TDR before the sta...
Sep 16, 2024 by Vasu Naidu Mallineni
IRCTC - IRCTC TATKAL Open
I have booked * tickets in tatkal * times because the first time app showed an error message and there is no mail confirmation but the amount was deducted and no confirmed ticket in "my bookings" too and the *nd time for another train it was bo...
May 30, 2024 by Z Meghana
IRCTC - Late running train Open
My train number ***** which runs from Anand Vihar to Mau on */*/** was at **:** in the night but I received a message from the train that the train time has been changed to *:**, despite that I got the train at *:** in the morning but my destin...
May 03, 2024 by Dhruvdev Sah
IRCTC - Refund denied Closed
On **th April I booked a Tatkal ticket for myself and my father for my journey from kacheguda to Bangalore travelling on **th April, *nd AC .I got alloted * tickets on waiting list . We were going to Bangalore for a funeral and with senior ...
Apr 20, 2024 by Vikram Muralidharan
IRCTC - Refund not provided Open
On January **th at **:** AM, well before the departure of the train from the boarding station, I proactively sent an initial notification regarding the TDR filing from my registered email address. Despite this timely notification, I encountered...
Feb 09, 2024 by Vipul Dawar
IRCTC - TDR filed amount not received Open
Train more than three hours late iam filed TDR more than ** days, status, refund approved payment under process, but amount not received PNR -**********...
Feb 08, 2024 by Asaithambi
Dear voxya, We booked train tickets on * October ** for journey on * December **.from secunderabad to Tirupathi. The schedule time was*.** pm.The train got delayed for *hours**min.This was informed to us with *to*hours intervals of *+* delay...
Dec 28, 2023 by DR.SWAROOP KUMAR
I am writing to bring to your attention a recent issue I encountered while trying to book a flight ticket through the IRCTC platform. On **/**/****, I attempted to make a flight booking using my SBI account, but unfortunately, the transaction ...
Oct 15, 2023 by Bharti
IRCTC - Train is running late of more than 3 5 hours Open
I’ve booked a ticket for a Train called ***** / COCANADA AC EXP from Kakinada- Lingampally and it was running late of more than *.* hours and which leads to take a leave for my office and I’ve to lose my money of the train ticket as well as...
Jul 05, 2023 by Sivaji Vithanala
IRCTC - Non Issue of refund for untravelled waiting list ticket Closed
My Grievance is regarding non Issue of refund for untravelled waiting list ticket. PNR number:- ********** Train number:- ***** Ticket Date:- **/**/**** Due to my immediate plan to go to Khatu shyam, i preferred to book a tatkal ticket ...
Jun 20, 2023 by Vivek
IRCTC - Refund not credited Closed
I tried to book a tatkal ticket from the IRCTC app yesterday. however the ticket was not booked but my amount got debited from my bank. and it's not deposited to my account till now. transaction number from phonepay: T********************** U...
May 20, 2023 by Mohammed Ayaz
IRCTC - Order not delived Closed
I ordered dominos pizza through the irctc food app on **th May but did not receive my order. Even after complaints and feedback, I have not received any responses, let alone my refund. I have attached the irctc invoice, please resolve this issu...
May 15, 2023 by pranav khandka
IRCTC - LESS AMOUNT OF REFUND Closed
ON **/**/**** , I cancelled my railway tickets PNR NO ********** through IRCTC ASK DISHA CHATBOT. The refund amount is Rs. ****.** as per IRCTC. But on **/**/**** my account has been credited by Rs **** only. Hence my loss is Rs****.**...
Mar 08, 2023 by BRINDA CHATTERJEE
IRCTC - Tdr rejected giving false reason Closed
I had filed a tdr with a reason train is late more than * hours , first i got a mail that ypur tdr is revoked giving the reason tdr is filed late than after some days i again got a mail stating the reason that passenger is travelled but that is...
Mar 01, 2023 by Ankit Gupta
IRCTC - TDR Claim Open
On **.**.**** my train (Grand trunk express *****) was late by more than * Hrs (screenshot attached) and reached at my boarding station on **.**.**** at **:** i.e., *Hrs** min delay its scheduled arrival was **:** Hrs due to this i file TDR at ...
Feb 14, 2023 by himanshu
IRCTC - Ticket cancellation refund Open
I cancelled my tickets on **th January and waited for * days but didn't received my refund so i complaint to irctc on care@irctc.co.in on Gmail but still I didn't get my refund amount back its around ** days completed. But no response from irct...
Feb 09, 2023 by Rahmath ali
IRCTC - Refund not credited Closed
I booked tickets after cancel the ticket the refund amount is not credited in my account from July 2022...
Feb 03, 2023 by Mukesh Kumar
IRCTC - Ticket not booked on seat preference i choose Open
hello i am bikesh, my Irctc mobile no. ********** and email is bikesh****maharana@gmail.com . I recently booked a ticket , PNR ********** name - Akshaya Nahak ,age - ** i choose side lower as birth preference while booking the ticket but it i...
Jan 13, 2023 by bikesh kumar maharana
IRCTC - Money paid but ticket not booked Closed
Last Transaction DetailView Details Transaction ID Status Date From To Class *************** FAILED ** Jan **** JJN DLI SL I have made my payment by UPI. The payment has been received by you. But your system failed, and the money has not bee...
Jan 11, 2023 by Kripa Shankar Bawalia
IRCTC - Fraud train canellation message Open
So, I reserved * seats in AC * tier of Train no. ***** Sdah Aii SF Express from Sealdah to Agra fort for *th January,****.I did the reservation for my elderly uncle and aunt.The PNR no was **********. But suddenly on *th january morning, my unc...
Jan 06, 2023 by Moloy Kumar Das
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