- Refund not processed ^Closed

Veronica Viegas filed this complaint against TripOdeal on Feb 13, 2023

I am writing with reference to the refund pertaining to indigo fight PNR number ILD*UV*, return flight from mumbai to udaipur. I initiated cancellation of my ticket well inadvace before the travel date vide PNR SRZ*JG on *th January, ****. *On checking the refund status with the airline's company on **th January, **** states that the payment refund process has been completed from the airline* and is held with travel partner. I am attaching the screenshot of the same.

On **th January, **** since there was no reply nor refund of the said cancellation from the travel agent, I sent a follow-up email along with the screenshot of the payment being processed by the airline. However I didn't get any revert from the Tripodeal.com for almost ** days. Frustrated, I called the customer service and spoke to Jatin to understand on the refund status to which I was informed that a ticket has been raised and the payment will be processed with * days. After waiting for * more days not not receiving the refund, when I called the Customer Service, another customer service agent anmed Gautam Sharma Gaurav Sharma states that I will have to speak to airline's company and obtain a separate PNR without even checking since I have already done the needful. By now Tripodeal had already tested my patience my keeping my call on hold for almost ** mins and later on telling me to follow up with the airline's company for separate PNR... I also got my call transferred to Gaurav senior Bipin Koli who assured me that he will coordinate with the airline's company for separate PNR and revert within an hour time on email that the refund would be processed in * to * days... I am still awaiting revert from Bipin Kohli... I want to bring to your notice the pathetic service and customer harassment and misguidiance taking place since past more then * month and I have to struggle to get my hard earned money back.

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