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Make my trip

 - Refund not processed Closed

NABIL NALAKATH filed this complaint against Make my trip on Feb 01, 2021

I made a booking through MMT on *th December **** for my flight on Indigo, booking id - N*************. Later the airline rescheduled the flight to another date, and subsequently, I also made a date change to my booking directly with Indigo as the option was not available on MMT. There was a difference in fare and Indigo refunded the amount back to MakeMyTrip the same day.

When I called indigo to check the status they mentioned that it has already been processed from their end and gave the refund reference number - *********. I tried calling make my trip multiple times, but they will not connect me to a customer care agent saying that all queries can be resolved from the app but the stupid app won't even show my bookings in the trips section. MMT is just ignoring any issues that are not listed in their automated chat or app and providing no alternatives to the customer.

It's been more than a month and I still haven't received my refund.

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Resolution Demanded:
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Make my trip

305 Total Complaints
122 Total
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40.00% Consumer Satisfaction

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Related Complaints

Make my trip - Checkin was not allowed in hotel booked using MakeMyTrip Closed

I have booked two rooms in hotel ( "Avinash Guest House" in Arambol beach goa) using make My Trip for December ** and ** ****. I have paid the whole booking amount of Rs **** earlier itself. After arriving at the property no one was there. So ...

Jan 02, 2023 by Mohammed Shan H

Make my trip - Promised services not received Closed

We had booked * rooms in a hotel named Golden Wave at Puri through MMT and while booking it showed sea facing rooms (screenshot attached as file no *) , when we reached the property we found that a construction was going on just beside the prop...

Dec 19, 2022 by ANUP GUPTA

Make my trip - Not refunded train ticket amount Closed

Dear Sir/Ma'am, I have booked a train ticket from makemytrip, but the train got cancelled. Indian railways already refunded my amount. I have not received my amount back till date, I complained to make my trip but there is no response on ...

Nov 26, 2022 by Noorul Islam

Make my trip - Convenience Fee charged for Flight cancelled by Airline Closed

I have been refunded for a cancelled Gofirst flight ticket without Convenience Fee. The flight has been cancelled by Airline itself and they have refunded the complete amount to MMT. But MMT has refunded me partially. They have not included the...

Nov 17, 2022 by Sneha Mishra

Make my trip - Ticket cancellation is taking more than 10 days Closed

Regarding booking id NU***************(Journey date **-Oct-****), I have cancelled my ticket on **-Oct-**** with the help of Customer care executive since I was not able to cancel it online. As per the discussion with Customer care executive Rs...

Oct 19, 2022 by Gajanan Thenge

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