M s PCS Global Pvt Ltd
- Refund Not initiated Closed
Riddhi Das filed this complaint against M s PCS Global Pvt Ltd on Sep 27, 2020
Sub: REQUEST FOR INITIATION OF REFUNDING BACK MY HARD EARNED MONEY FROM A SOFTWARE COMPANY IN KOLKATA
Ref: *) PCS Global Pvt. Ltd. (Perennation Computer Solutions Global Pvt. Ltd.)
Address: Regd. Off: ***E, Swinhoe lane, Kolkata- ******, Head Off: DN-**, Primac Tower, *th floor, Room-***, Salt Lake, Sector-*, Kolkata-******.
(Email id: hr@pcsglobal.in , emon.c@pcsglobal.in , manasi.dashalder@pcsglobal.in
Contact No: +**-**-********, ***** *****, ***** *****)
*) Bank A/c Name: The Professional Tutors
A/c No: ***********; IFSC Code: SBIN*******; Branch Code: *****
Branch Address: Kasba ***, B.B. Chatterjee Road, Kolkata-******, WB.
Sir, through one of my batchmate, I came to know about PCS Global Pvt. Ltd. On **th Jul, ****, I submitted my resume through mail to HR Mrs. Emon Chakraborty (emon.c@pcsglobal.in) of PCS Global Pvt. Ltd. to provide me a job in their company. On *rd August, **** I had a telephonic interview/ conversation with Mrs. Emon Chakraborty and Mr. Soumyak Konar, HRs of PCS Global Pvt. Ltd. (in conference call) regarding a job in their company. They said to offer me the job in their company but before that I had to make an online payment of Rs **,***/- to their bank account who’s details will be shared with me later.
On *th Aug, I received an offer mail from their HR deptt. which stated that I have been selected as Trainee Data Analyst for Kolkata branch and asked for submission of documents related to my education, past job experience, Aadhar card copy etc. and also to fill and send an employee joining form within ** Hrs with acceptance reply.
Sir, I was really searching for a good job since a few months back. I was not comfortable with my present job and eagerly waiting to switch over, but in this present market scenario, I was tired of sending my resumes to many companies’ HRs. Receipt of mail from PCS Global Pvt. Ltd offering for the post of Trainee Data Analyst was like a divine gift for me, therefore I replied back to accept their offer along with submission of all documents as demanded by them in mail.
Sir, on *th Aug, ****, Mrs. Emon Chakraborty (HR of PCS Global) in a whatsapp & telephonic conversation asked me to pay Rs **,***/- in two installments of Rs **,***/- each before issue of final joining letter & company official id. Mrs. Chakrobarty asked me to pay the amount at the earliest for final proceedings of my joining. Having a need for job, accordingly I paid Rs **,***/- on *th Aug, **** (through net banking – IMPS Ref No. : ************ from my HDFC Bank A/c No.- **************; IFSC Code: HDFC*******) as per her request to her instructed bank account (bank a/c details stated in my second point of reference). After the payment has been done, I had sent the online transaction copy to her mail id.
Sir, On *th Aug, ****, I had received a joining mail enclosing joining letter and terms of employment from their HR lead Mr. Sunit Chaudhuri (hr@pcsglobal.in). The joining mail stated to sign their terms & conditions & revert back by an acceptance mail.
On reviewing the joining letter and terms & conditions attachments, I found certain discomfiture to accept the same due to certain points of observations noted from it – no remuneration / pay scale is mentioned, uncertain job security in the company, stringent termination clause, no clarification in duration of training period, unclear leave policies, no statutory obligations to fulfill employer – employee relationship.
I immediately called the HR dept. and talked to Mrs. Emon Chakraborty & Mr. Soumyak Konar to address my above stated clarifications. I found their responses to be unclear, indefinite. I said them of my non- concurrence to their joining offer and asked them to refund back my money (Rs **,***/-). They disagreed to refund back my money. They said the amount which I had deposited to their instructed bank account is non- refundable. I clearly stated that I had neither came across such terms and conditions for employment nor I had received any such joining mail/ any other information from their end before I had paid to them. I said that producing such stringent terms & conditions and such unclear joining mail after payment and refusing to pay back on my non- acceptance is misleading and against law. Even I said that a verbal assurance was given to me from them in initial stage before payment for refunding back my money on non- concurrence to the joining but they remain firm in their decision that the amount of money cannot be refunded. Even my father had requested before them to refund back his hard earned money since her daughter (myself) has not availed any of their service till then nor any such clause of non-refund has been stated in any of their mails.
Sir, HR personnels of M/s PCS Global Pvt. Ltd. (Mr. Soumyak Konar, Mrs. Emon Chakraborty, Mr. Sunit Chaudhuri) had clearly denied all their assurances and verbals, they said to me earlier. Even they did not agree to initiate refund. I really feel disheartened to see my father requesting earnestly before them to refund back his hard earned money, and they continued to show their rudeness & refusal to us as if they deserve to get that money. I really feel shameful to trust them and pay them without knowing their true intentions. I feel disappointed in change of their skin colours like chameleons. I feel their unethical attitude to me and my father like as we are beggars to fold our hands before them asking for their money.
Sir, on being a faithful daughter of my father, I feel this incident as a great disrespect to him, and also to myself, therefore being disappointed and on losing hope of further receiving back my money, I straightforward mailed them on the next day (i.e. on *th Aug, ****) informing about my disinterest to their joining offer and also refused to claim & accept any refund of money from them on any grounds of consideration. I did not want them to specially consider my case sympathetically and initiate refund. I strongly believe that the money which has been paid to them is mine and they are liable to return me back, therefore I had written them such words. Though I could not win in their arguments over telephone. Wishing them all the best for future, I had respectfully concluded my mail with deep sorrow.
Sir, inspite of this, I have called them (Mr. Soumyak Konar, Mrs. Emon Chakraborty) several times to initiate refund, but they refused everytime to refund back my money. I realized I should not have surrendered before them out of disappointment & loose confidence. Within a week, (i.e. on **th Aug, ****) I mailed to their HR Deptt. to initiate my refund as early as possible. No response was received from them. On **th Aug, **** I again reminded them to initiate refund but no reply was given to me. On **nd Aug, ****, I mailed the whole matter to Mrs. Manasi Das Halder, one of the Directors of M/s PCS Global Pvt. Ltd and asked her politely to refund back my money, but she did not respond to my mail.
Sir, one month has already elapsed still no suitable response has been received from them inspite of my repeated reminders.
My Lord, I belong to a very middle class family. My father is working in a Central Government Deptt. An amount of Rs **,***/- means a lot to us, especially when earning behind this money involves hard working of my father and I love her very much. I know that the incident which has happened with me is a serious punishable offence under the eyes of law. And being a dutiful citizen of my country, I have briefed the entire matter before you. I have faith in our judicial system, law, and on our law-protectors as well. I have even approached national consumer helpline but the online complaint was disposed off from them stating that this incident is not covered under Consumer Protection Act. Sir, I realized that my silence can have a negative impact in the society where many such young people (who have tremendous thirst for job) may lose their hard earned money on trusting & believing such dishonest personnels / companies.
Therefore my Lord, I humbly request you to kindly take a suitable step on this matter and ask the company (company details referred above in point *.) to initiate my refund at the earliest.
Sir, your quickest response is highly solicited in this regard.
Thanks & Kind Regards,
Ms. Riddhi Das
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
M s PCS Global Pvt Ltd
Resolved
Frustrated? File a Complaint
Samsung
"The social media sharing helped me a lot. I am thankful to Voxya for helping me. Thanks"
Kshitiz