- Refund not initiated Open
I booked a flight ticket on **th June from Mumbai To Kochi for **th June **** using Go Ibibo App for Spicejet airlines amounting Rs.**,***/-.But later the flight was cancelled by airlines and the amount was kept in their shell balance account.After lot of arguement they decided to refund it back to their travel agency Go ibibo and after lots of calls and follow ups Spicejet said on **th July they have refunded back the amount Rs.***** to Goibibo. When asked about the deduction charges they said they received only Rs.**,*** from Go ibibo and that whole amount has been given back to them.Spicejet and Go ibibo are just blaming each other for the charges deducted. Right now the situation is I am not able to contact Goibibo by any means,no customer support available and amount is not reflected to my account.Kindly help in this matter. In sucha pandemic situation where people are running short of money these firms are just not refunding back the amount to customer and on top of that extra amount has been deducted as charges where customer has no fault in flight cancellation.Please help in this matter
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