Facebook Pixel Tracking

Swiggy - Refund not given

Tarun Srivastava filed complaint against Swiggy on Jul 14, 2019

I've ordered food from Swiggy on *th June **** worth Rs. ***. Even after waiting for * hours food was not delivered to me. Their excuse was that my food package was taken by some other delivery person by mistake. I've asked them to raise the same order and deliver it to me but they denied and assured to refund my amount. After that, I kept on tracking this refund but I didn't receive any. I've contacted Swiggy multiple times and every time they say a different story. Sometimes they say that they have given the refund and asked me to check with my bank and sometimes they say that they've highlighted my issue to higher authorities. I've contacted my bank they asked me for an email or **-digit RRN number that confirms that Swiggy has initiated a refund. I went back to Swiggy asking for Email and RRN and they fail to provide it and said the same "higher authorities" things. Now, it's been ** days I have not received the refund yet. Swiggy doesn't have any call support as well. They have a number but you can only talk to someone if you have an active order running there. On chat, they respond to your messages after *-** minutes that too without reading what I've asked for.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Swiggy

1952

Total Complaints

1005

Total Resolved

51.49%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Piyush chaudhary on Jan 5, 2025

Swiggy – refund request for delivery of used product Closed

Dear Swiggy Customer Support Team, I'm writing to express my disappointment with my recent purchase of Lux Body Wash from Swiggy Instamart. Upon receiving the order (ID: ***************), I discovered that the prod...

Megha Mukherjee on Dec 26, 2024

Swiggy  – Incorrect order Closed

I have ordered a chicken biriyani from Swiggy and the whole food was a garbage . No chicken in chiken biriyani only rice was there and no adequate quantity of rice ... The food was smelling like it was from *..* day...

Naveen Kumar on Dec 16, 2024

Swiggy – Swiggy failed to return moneyClosed

I ordered the food from Lassi & More Yelahanka, Swiggy took money from Swiggy wallet as default without taking consent from me. Soon i realized and cancelled the order. To my surprise, i didn't get my money back, ne...

vinu on Dec 11, 2024

Swiggy – items missing Closed

i have orderedfrom KFC through Swiggy.But when i received the order more than half of my order is missing

Sneha kumari on Nov 22, 2024

Swiggy  – Wrong food delivery Closed

I ordered tandoori chicken in Punjabi dhaba restaurant in dehradun but I received wrong food from swiggy. I called delivery executive and customer support team I sent mail several times but did not get any solutio...