Lufthansa Airline
- Refund not Credited from 3 months and still not giving any time frame only excuses Closed
Prerna Singla filed this complaint against Lufthansa Airline on Sep 15, 2020
Lufthansa Airline cancelled one of the sectors from New Delhi-Toronto flight, and then complete flight was cancelled from their end.The flight was scheduled to depart on *July,**** but retrieving the booking online, one of the sectors was showing cancelled, so i called the customer care on **th June,**** and asked them what is the status?
So they confirmed that complete booking is cancelled and i am eligible for full refund.
So i asked them to kindly go ahead and initiate my full refund. Then they asked me to mail them at : esales.delhi@dlh.de and ask for full refund. I immediately mailed them on **th June,**** and it is **th Sep,**** today and i am still chasing for my hard earned money. In the name of pandemic, they are only sending copy paste answers, or giving excuses of shortage of staff or not getting revert from their refunds team..
I mean this is the attitude towards a loyal customer?
Shame on Lufthansa !!!!
Are you brand?
Are you Lawyer?
Resolution Demanded:
Apology letter from company
Refund / Credit for purchase
Damages for loss and agony
Lufthansa Airline
Resolved
Frustrated? File a Complaint
Cleartrip
"Voxya has been instrumental in addressing my concern. I truly appreciate the prompt and effective assistance provided throughout the process. Will certainly recommend Voxya to others."
Ajay Masih
Related Complaints
Lufthansa Airline - Ticket Open
booked air ticket from lufthansa airline for birmingham and there was * hours stay in germany .it was not mentioned in portal that i need germany visa as i had a uk tourist visa and I just want to go to uk only.I did not want to go germany.When...
Oct 23, 2022 by Manish kumar Garg
Lufthansa Airline - Flight ticket refund Open
had booked my ticket through make my trip travel date **th March with the Booking ID , NN************* for multiple cites. My flight effect covid ** and I did not complete my travel. After that I made date changes for **th August on wa...
Jul 14, 2020 by Amit
Lufthansa Airline - Flight Tickets Open
Dear sir, I made a flight tickets with Make my trip PNR NO. KNXDYE for multi city tickets. I started my journey from Bangalore to Prague on **th March **** and when I reached Prague, I got to know my future flight from Prague to Los Angeles ...
Mar 18, 2020 by Amit
