Makemytrip.com
- Refund fraud Open
Meghmala Bhattacharya filed this complaint against Makemytrip.com on Dec 14, 2017
I had booked a flight from Kolkata to London through MakeMyTrip of the Booking ID - NN************* on Friday, ** June **, which I had to eventually cancel on the **st of June due to visa rejection, upon which I was assigned the Reference Number - INR*****************. The company sent me an email saying that “cancellation was initiated” and that refund process would be initiated and that I would be updated within the next three working days, which the company failed to do. I was asked to send in my visa rejection documents which I sent in immediately. After sending repeated emails and phone calls in the consequent days I was first told to wait for seven days, and then for a period ranging from **-** days. This I duely waited but MakeMyTrip had still failed to update me or even start my refund process. After this period I went through yet another series of phone calls and emails and was told to wait for yet another period of **-** days.
After yet another round of phone calls, I was asked to send in my visa rejection documents yet again on the **nd of November, which I again, cordially sent in.
Now this seems to me utterly harassing and illogical considering the company's initial claim that refund would be started in three days and then taking it forward to ninety days. It is now more than six months since this entire episode has been started and still the company fails to refund or at the least notify me regarding my refund process
Are you brand?
Are you Lawyer?
Resolution Demanded:
Refund / Credit for purchase
Damages for loss and agony
Makemytrip.com
Resolved
Frustrated? File a Complaint
Dell
"Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my complaint. Thanks for everything."
Mohammed Abdulrahim A
Related Complaints
Makemytrip.com - No refund against failed booking at makemytrip com Closed
I booked tickets but transaction failed and only booking number is available as NF**************. No PNR and no ticket no issued as it is still showing failed. makemytrip only refunded seat booking charges. I tried all means but not able to con...
Feb 18, 2021 by Rajeev Bhooshan Gupta
Makemytrip.com - Money received by merchant but ticket booking not done neither money refunded Closed
I had tried a bus booking from Nagpur to Aurangabad (booking Id NU***************) on */**/**** at **:** pm via Google pay through makemytrip.com . Amount of Rs **** was deducted but booking was not done neither amount was refunded. Kindly ad...
Feb 13, 2021 by Dr Sandeep Kulkarni
Makemytrip.com - Refund for air tickets Closed
I had booked air tickets through makemytrip.com for travel in April****. Due to the covid situation the flights got cancelled and the government directed the airlines to refund the amount. I contacted GoAir and they directed Makemytrip to refun...
Jan 19, 2021 by Lekha Fernandes
Makemytrip.com - Bus operator not pickup the call so I did not traveled Closed
I have booked a bus ticket.Details are here.. Your bus booking from *Delhi* to *Haridwar* is confirmed. Your MakeMytrip booking id is *NU**************** and amount paid is *INR ****. *Booking related Information* Operator Name : *Utta...
Dec 20, 2020 by Jagjeevan Singh
I booked a ticket for my mom from Hyd-AKL roundtrip in November. She came to Akl and flights got cancelled due to COVID-**. Contacted the airlines direclty and they said they can change the dates but I've to go through travel agent as I didnt b...
Apr 08, 2020 by Ramanjaneyulu Kanchupati