Swiggy - Received wrong food items but Swiggy won t replace it

Aatish Kale filed complaint against Swiggy on Jul 12, 2023

I ordered * mutton dishes but receiceved chicken instead.On complaining their automated chat system asked me to upload photos of food items which i did.On this the system asked me to mail the issue and then their executive will solve problem in ** hours.** hours ??? i want to have food right now.and what if i am a guy simply doesnot eat chicken.Its their responsibility to replace my order immediately and send me correct item for which i have already paid for.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Swiggy

1951

Total Complaints

1004

Total Resolved

51.46%

Consumer Satisfaction

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