Amazon - Received Fake Perfume from Amazon in

Sushant Gupta filed complaint against Amazon on Mar 6, 2024

Received Fake Paco Rabanne *** ML Perfume from Amazon . When i communicated same to Amazon they denied helping out . Even after multiple calls and emails still no resolution.
I have ordered Paco Rabanne Phantom Perfume ***ML from Amazon on **th -Feb - **** and received the product on *th March **** . Order ID is ***-*******-******* .
There are * points that proves the product is fake .
*. On the original bottle there is a NFC tag , when you bring phone close to Perfume . Paco Rabanne website should open .
*. The original bottle is refillable but the one i received is a sealed bottle which cant be open .

Attaching youtube links for the proof that i received fake perfume .

https://youtu.be/*zu*Eztz*rU?si=OTPY**Q-JD**Raxd
https://youtu.be/*d*VDhRUh*o?si=pwriy*vhW*xYW*V*
https://youtu.be/u**yus*hXDU?si=LGx*MEyOV-oSHgg*

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Amazon

992

Total Complaints

406

Total Resolved

40.93%

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