- Received damaged product Closed
I ordered a Samsung Galaxy Galaxy LED TV ** Inch from Samsung on May *rd **** from Amazon to my Mom's new house as a Mothers day gift. I paid for the express delivery and got the TV delivered on Sunday, May * ****. However, the installation was done * days later as Amazon failed to book the installation slot as I had to contact Samsung and raise the installation request manually myself. The technician arrived on May *th and installed the TV with the wall mount turned the TV on and quickly ran through options for few seconds turned the TV off and left. During the installation time, the account holder was not present and my mom couldn't check the TV as it was a new home and we did not have a cable box or any smartphone as she uses the basic one.
When I arrived the next day I see the frame on the left side at the top of the TV is bent and when I connected my phone to play a song through you-tube there is a line on the left side of LED screen
When I contacted Amazon they sent a technician the very next day and he said he came for inspection and states the TV box is fine and thermocol inside is fine as this is damaged product issue not delivery issue contact Samsung. When I contacted Samsung they took the order details and informed the product is ordered from Amazon as it's their responsibility please contact Amazon. It's been * days and I am stuck here with the damaged TV.
As tomorrow being Mothers Day the **th May ****, I will be going to nearby Bajaj Electronics store **th May **** today evening and get a New TV and do installation done immediately.
Amazon I received the damaged product. It's been less than a week I got the damaged TV delivered on *th May ****. After contacting your customer service team repeatedly for all these days and tired of No resolution. I am writing to you and file a complaint here.
The order details are below. Please find the damaged TV photos attached. Arrange a return for TV and process my refund asap.
Ordered on * May **** Order# ***-*******-*******
Item(s) Subtotal: **,***.**
Model Code : UA**N****ARXXL
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Damages for loss and agony
"Thanks Voxya team, because of your support I was able to reach concern persons to resolve my disputed case with multiple stakeholders."
The issue that I have experienced was: I had placed this order for a deodorant. By mistake i had placed the wrong variant of the deodorant. so, when i tried to cancel it, it was already shipped. so, i decided to cancel it at the time of deliver...
Feb 18, 2020 by Aman Kumar Devanda
I will order with amazon shopping and product name reaching shoes But not received right product...
Jan 26, 2020 by Shankar kushwah
I bought a CPU from Amazon and it got delivered to me on **th Jan **** but when I opened the package the CPU was of different company and that too was heavily damaged . I initiated the refund process on **th itself but since then Amazon is s...
Jan 17, 2020 by Vishal majithia
I ordered product Crompton cooler dated * Nov **** with pre paid amount worth **** rs. But after * month they told product is not available and we can't deliver the product so we will refund the amount. But till now I am struggling to get the r...
Jan 14, 2020 by Omkar Mungurdekar
I had placed order on Amazon using Google pay UPI. Unfortunately i cancelled my order then, Amazon initiated the refund and provided me with a refund reference number and asked to call the customer service of my bank i.e HDFC. They said that th...
Jan 08, 2020 by Sudhanshu raj