Puma - Puma shoe torn just after 3 months of usage

Amarendra Nath Bhattacharya filed complaint against Puma on Feb 6, 2024

I have bought Puma shoe on *-Oct-**** from Puma Sodepur FOC, Aurum (Customer id - *********, Product details: ******-**, AVIATOR, HSN: ********, Cost after discount: ****). I have travelled to Portugal in November, **** and was using the shoe on a regular basis (*-* times a week). I just realized the shoe has been torn up, after just *months of usage, which is not justified from a brand like Puma. I am not sure if there was defect with the manufacturing/quality assurance. Please help me with the support I can get for the product as of today (**-Feb-****). Please note that I am currently in Portugal and facing issue with this product damage, so request you to address this problem urgently. I will attach supporting document with this and can provide as and when it is required.

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Puma

Total Complaints

Total Resolved

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