- Puma delivered a dirty Nike product and refused to take return Open
I ordered a Puma Cap from the official app on **th June **** and got delivery on *th. Instead of a Puma cap, I found a dirty Nike Cap. I used Customer Support Chat in the app to complaint and they asked to return the product. Return was rejected as it was not a Puma product.
I went to twitter to raise the issue by tagging Puma. they initated a investigation and on **nd June they just mentioned they have given the right product and refused to take back the wrong product they have delivered.
They refused to show their investigation findings and mentioned they cannot do anything after this.
I'm raising this complaint against Puma, as it had cheated me with the wrong and dirty product.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"I really thank you Voxya support team for quick support on Travolook refund issues, I got my refund amount. Indeed appreciate your quick help."
Due to pumas website issue I placed two order at **dec then next day I recieved a email that both orders are placed. But after mailing them my order number - ********* was cancelled and I was assured that Refund will be processed within **-** d...
Jan 06, 2024 by Abbas Ali
Yesterday I bought a bag from puma official site and paid amount from Amazon pay after successfully paid I m not getting any kind of status mesaage or mail from puma here I trying to reach out on the call no one received the call....
Dec 24, 2023 by Shailesh
I have ordered black Wallet from puma and payment is done money is debited but order not confirmed refund my money as soon as possible....
Dec 16, 2023 by Tanisha Kashyap
Dear Sir/Ma'am, I ordered a jacket but received a completely different jacket, but Puma is not giving a refund, they say we have shipped the correct product, but if they do so, how I received different product? As per Central Consumer Protec...
Dec 14, 2023 by Badal Kumar
PUMA - Package not delivered Closed
my order was updated as delivered without delivering it to me i ordered it on **th oct it was prepaid but on **th of oct i got message at ** pm that my order is delivered name of product is Playmaker Pro Mid Men's Sneakers tracking id*********...
Oct 31, 2023 by Ashish Sharma