Myntra - Product not returned put on hold return request without ony reason

I ordered ****rs fabpixed semi stitched lehenga choli with blouse n duppatta ..I received opened its not upto the mark according to its price so I place return request n its mention in product at the time of purchase * days free return or exchange available..but they put my return on hold giving reason it's used or tags r missing n important thing without coming for pickup they mention all this n put it on hold I called delivery agent he totally deny for come he said its huge amount he can't pick the product approval by myntra not given to him ...I called customer care also but no help sir plzz help me its all tags are intact n it's piece of cloth with out stichting no body can use it ...n sir with out attempt of pickup they put it on hold ..I wasted my money sir/mam