Lulu And Sky
- Pretending to not have received the returned product Closed
I will start with giving a little background on Lulu and Sky. So, they're known for not refunding people's money after they return/cancel the product. I wasn't aware of this until I experienced this on my own. They always say that they haven't received the product or they pretend that the product didn't pass the quality check. Now, coming to my complaint, I had ordered some shoes from their website, however, since they didn't fit me, I had to return them. It has been * days since I returned the product, and it has reached their warehouse as per the tracking link that the courier had sent me (attaching proof below). But, when I contacted the Lulu and Sky team, they said that they haven't yet received the product which is utter non-sense. I wouldn't have bothered to file this complaint if the amount of my purchase was small, however, I have paid close to * thousand rupees so I'm not letting this go until I either receive the product or the refund into my bank. I hope this consumer helpline really helps me.
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Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
"Voxya helped me to resolve the issue with PhonePe and I was able to receive my money back. Thanks team."
I placed an order and had to return it because of the size issue. The order was picked up yet they say it has not been returned and no refund will be provided. They are not even picking up calls and no reply to texts....
Jul 29, 2023 by Ananya
I ordered a hand bag on **may **** from lulu and sky app the order for confirmed and in the app it's is showing its dispatched. But with AWB number provided by the app i check through tracking, in tracking it shows the order has been returned t...
Jun 17, 2023 by Ankitha
They have never refunded the given amount .. it’s been a month now .. I gave them a call daily and they also say by today or tomorrow u will get the refund and it’s never received They can’t even verify the ifsc details .. I even change...
Apr 06, 2023 by Sadiya
I had ordered a sunglasses from this company and had to return as it was too big. They arranged a pick up and product was picked up on the next day. It has been * months they have not refunded my money. After multiple attempts of calling them t...
Oct 01, 2020 by Riddhi