- Poor quality product delivered Open
Order id - pepperfry order # *********-fn*******-z-wh****
Product - jurou three door shoe cabinet by mintwud
pepperfry complaint id - wc-******-****; ph-******-****; ph-******-****
First of all the quality of the product (shoe rack) was really poor. Very low grade and inferior quality of engineering wood or MDF were used. And once the product was delivered there was no option to return it and hence was forced to use it in spite of the low-grade material. Within * weeks of use, the side panel (joined with the main door panel by * thin wooden sticks and not even some proper screw) came out causing the entire door to get dismantled. On raising the complaint to pepper fry they simply ruled it as damage due to usage and regular wear and tear and denied me any repairing service under warranty. It is a shoe rack and am I not supposed to use it by opening or closing the door?
And how did they ascertain it? It was decided by some case manager just by looking at a single picture which I had uploaded to their app. How could they ascertain that without even inspecting it physically and simply checking the picture when they might not be having any expertise in manufacturing or assembling furniture? How can they ascertain that the section didn't get damaged while it was being assembled by their carpenter? In spite of raising the issue with them multiple times, I was told that the product won't be repaired by them. The panels came out clearly because of the damaged poor quality of the wooden pieces used to join the sections. It could have been as well delivered to me like that and there was no way of knowing that. I need PepperFry to address this issue. This way they are harassing customers and simply denying warranty to them.
Are you brand?
Are you Lawyer?
Refund / Credit for purchase
Replace / Fix problem
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
I got this wardrobe from pepperfry last year july n it's such a horrible product my entire wardrobe is covered with white powdery fungus On speaking to the customer care they say its mansoon n it's normal My clothes are getting spoilt every...
Aug 17, 2020 by Dhiraj kaskar
I ordered a wall art from Pepperfry I wasn't there in town so I let me neighbour collect my package. When I returned home to check the product to see it was totally different from what I ordered.i asked for a replacement of the product they say...
Jul 21, 2020 by Akshaykumar Akkinapally
I had placed an order for a desk and ergonomic chair on *th April, ****. After the extension of lockdown by Indian Govt. I received an email from Pepperfry stating I can cancel my order. Here is the text from the email: "This is with reference ...
Apr 16, 2020 by Ankita Pujari
i am ashwin my wapp no is ********** . as promised by pepperfry no return has been initiated till date.the conolaint was first lodged on **.**.**...
Feb 08, 2020 by ashwin bhaisare
They are listing ergonomic office chairs on their website which were on sale. One of them had a headrest and I wanted to use it as I have back problems. However, when the chair arrived, I found out that the chair doesn't actually have any suppo...
Jan 20, 2020 by Souradeep Roy