- Poor car after sales services Open
Trust Toyota? Really! They just broke out trust. Toyota is widely known for its reliability and customer support, right? Trust Toyota just broke our trust! We bought a Toyota Innova Crysta as our workhorse and the first car in the family, fully trusting the brand Toyota with our hard earned money. Taking it's care and getting it serviced at the authorized service centre that is based in Dehradun, no compromises even though we live in Rudraprayag.
Service is done at **** km, **** km and ***** km as recommended by the brand.
After the third service, we also got the wheels aligned at the service centre by paying additional charges.
As we were on our way to Tehri, the Tyre on the driver side bursts! Surprised, we took a look at what had happened. No signs of damage on the outside the treads are all good. We got the Tyre checked turns out the Tyre was damaged on the inside due to the wrong alignment!
This happened at ***** km, really?
Similarly, the other tyres are also damaged from the inside. On *th May we reached out to Toyota support via the app and were soon diverted to Trust Toyota, Dehradun.
The contact person declined any support from their end without even checking the case, he says "the Tyre is from a third party brand i.e. Bridgestone and Toyota holds no responsibility for that, we should reach out to the Tyre brand for this matter"?
To which I asked, "I bought this car as a complete unit from Toyota, the car is under warranty and so is everything that comes along with the car, why should I connect with the Tyre brand, it should be the customer support from Toyota that should do it's job the right way."
The guy from Trust Toyota declined my request and said that I have to reach out to Bridgestone on my own.
Furious and left with no choice. As my car is just parked at my home, I can not drive it anywhere. I reached out to Bridgestone.
Bridgestone clearly states "the situation shows that the Tyre was poorly aligned by the service agent and this has nothing to do with the quality of tyre, even if I get a new Tyre it'll wear out the same way". This happened on the **th of May. Each and every day after that the person from Trust Toyota has been delaying the work and asks me to bring my car to their showroom. All I asked was a written consent stating "if the tyre or alloys get damaged on my way to the showroom, Trust Toyota is responsible for that" the guy from showroom has been ignoring this request and providing me with no support for the same.
Amazing how the perception of a brand can be changed by a dealership. We trusted Toyota with our hard earned money and this is what we get Fraud, Poor Service, negligence!
After posting several social media posts against the dealership and service centre they picked up our vehicle from our place to the service centre on the **th of June **** and the case is not resolved. Trust Toyota is not to be trusted! Toyota India has lost its focus on customers. Disappointed & frustrated!
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"My new mobile had problem and company refused to repair it but my problem was resolved through Voxya. Thank You Voxya."
My vehicle Innova crysta top model no. Mh** CT ****purchased on ** July **** failed on Pitt August on Pune Mumbai Expressway till then after eight hours I received the towing vehicle from sure you to ETA the vehicle problem is electrification...
Aug 20, 2019 by Siddheshwar ghule
I complaint many times in dealer many times in toyota but there is no resolutiom my car breakdown and stand by last ** days in dealer service center anant toyota gwalior Today send me this letter and mention again your problem is not rec...
Jul 23, 2019 by rahul shivhare
My car has a wired clutch system and back in February, there was some noise being produced on depressing the clutch. After wasting * days of to and fro, regarding the fix the service manager assured me that he would ensure proper fix for the sa...
Mar 15, 2019 by Ankur Kumar