- Poor car after sales services Open
Trust Toyota? Really! They just broke out trust. Toyota is widely known for its reliability and customer support, right? Trust Toyota just broke our trust! We bought a Toyota Innova Crysta as our workhorse and the first car in the family, fully trusting the brand Toyota with our hard earned money. Taking it's care and getting it serviced at the authorized service centre that is based in Dehradun, no compromises even though we live in Rudraprayag.
Service is done at **** km, **** km and ***** km as recommended by the brand.
After the third service, we also got the wheels aligned at the service centre by paying additional charges.
As we were on our way to Tehri, the Tyre on the driver side bursts! Surprised, we took a look at what had happened. No signs of damage on the outside the treads are all good. We got the Tyre checked turns out the Tyre was damaged on the inside due to the wrong alignment!
This happened at ***** km, really?
Similarly, the other tyres are also damaged from the inside. On *th May we reached out to Toyota support via the app and were soon diverted to Trust Toyota, Dehradun.
The contact person declined any support from their end without even checking the case, he says "the Tyre is from a third party brand i.e. Bridgestone and Toyota holds no responsibility for that, we should reach out to the Tyre brand for this matter"?
To which I asked, "I bought this car as a complete unit from Toyota, the car is under warranty and so is everything that comes along with the car, why should I connect with the Tyre brand, it should be the customer support from Toyota that should do it's job the right way."
The guy from Trust Toyota declined my request and said that I have to reach out to Bridgestone on my own.
Furious and left with no choice. As my car is just parked at my home, I can not drive it anywhere. I reached out to Bridgestone.
Bridgestone clearly states "the situation shows that the Tyre was poorly aligned by the service agent and this has nothing to do with the quality of tyre, even if I get a new Tyre it'll wear out the same way". This happened on the **th of May. Each and every day after that the person from Trust Toyota has been delaying the work and asks me to bring my car to their showroom. All I asked was a written consent stating "if the tyre or alloys get damaged on my way to the showroom, Trust Toyota is responsible for that" the guy from showroom has been ignoring this request and providing me with no support for the same.
Amazing how the perception of a brand can be changed by a dealership. We trusted Toyota with our hard earned money and this is what we get Fraud, Poor Service, negligence!
After posting several social media posts against the dealership and service centre they picked up our vehicle from our place to the service centre on the **th of June **** and the case is not resolved. Trust Toyota is not to be trusted! Toyota India has lost its focus on customers. Disappointed & frustrated!
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"Within three days of registering my complaint, Airlines responded and arranged for the refund. I am grateful to Voxya for getting my problem solved."
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