Amazon
- Pick up agent not updated the status of item received by him Open
shikhar shrivastava filed this complaint against Amazon on Oct 20, 2023
Resolution Demanded:
Apology
Refund
I had ordered this product under exchange offer. The new product was delivered on time. The pickup was scheduled * hours after the delivery of the new product. When the pickup agent came , He refused to take my old product because of physical damage. He even took away the new product even when we offered to pay the difference amount. I called the customer care on the same day to reschedule the delivery considering I was ready to pay the difference amount but he suggested to place a fresh order. I cancelled the order on the phone. The mistake I did - I did not check on the website whether my order has been cancelled or not. After few days I got an email regarding pick up of the old product. At that moment I realised that my order has not been cancelled. I registered a formal complaint in Amazon. After investigation ,they refused my refund saying the order was delivered to me and no further investigation will be done. Now I'm helpless..
Proof- *.Call recording by system on ** sept for cancellation of product
*. If received by me, Who paid the difference amount of exchange value
*. Attaching message of installation agent as Installation not happened.
Are you brand?
Are you Lawyer?
Amazon
Robu.in
"The company received the Legal notice and called me up to settle. They agreed to refund the amount. I thank Voxya for helping me resolve this issue."
Vijayasimha Ajarananda
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