- PayTM useless :: Non existent Courier provider Open
i ordered panasonic **" full hd tv on **th october.
i was supposed to get the item on **st oct.
*) **th oct : received a msg that amara_o*o has picked my ordered.
*) i tried to track the order , however no website or phone number found for amara_o*o
*) informed paytm, phone didnt connect multiple times ( long holds) eventually it did, i explained, after multiple emails/calls they game me amara_o*o number , when i called the person said company is closed.
*) i informed paytm, they didnt bother to reply the email, on call they said it will be delivered by amara.
*) i told them that the company is not traceable, paytm support again gave me a wrong website link on the call itself.
*) on delivery day i asked if my product is going to be delivered , as i had to take a day off to be at home, paytm assured me off the delivery, i waited at home but no delivery.
*) called paytm again, wrote email etc but again standard replies.
*) next afternoon i received another message saying that x person with y contact number will deliver the item.
*) y number was also not correct, it didnt exist.
**) informed paytm , they said it will be delivered for sure but even they can contact on the number.
**) someone else finally delivered the item..i left the item unboxed so that installation person can check.this was on *st nov.
**) installation was scheduled on *rd nov, panasonic person came and fixed the wall mount, i saw a scratch on the screen, he said it just dust.
**) when he started the tv it showed that the tv had big screen fault with huge lines.
**) immediately called paytm they asked for panasonic person job sheet.
**) i sent the photos of broken tv and job sheet to paytm.
**) i am away from the town for diwali, paytm sayd the item will be picked up for return but didnt give me a timeline.
**) the wallmount is still fixed as panasonic guy had told me that it will be needed for the replaced tv.
**) so many hours of call to paytm and email to them, now i wont even get the billion day discount on the other e-shopping sites.i need the tv and will now have to buy a tv on higher price. so much mental pain and higher price.i want the tv to be replaced.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get service/product replaced or fixed for free
Get damages for financial loss and mental agony
"I have been satisfied with the service provided by Voxya. My issue was resolved within hours of posting my complaint. Thank you voxya."
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