- Pathetic and Lousy Service of Mahindra Commercisal Vehicle Angel Auto Boisar ^Open

Faiz filed this complaint against Mahindra on Jun 30, 2020

I would like to bring to your notice the pathetic and lousy service of Angel Auto Wheels Pvt Ltd, Boisar


I am am owner of Majindra Jeeto having a registration number of MH ** AY ****.


I recently got my vehicle serviced on **/**/**** and took a delivery of it **/**/****.


At the time of service, service advisor Mr. Pravin Thakur advised Brake Pad and Brake Disc replacement. Since it was not and urgent requirement I suggested it to be done next time when it is due for servicing.


Coolant Hose was also needed, but since it was unavailable with the the service centre , it was scheduled to be done the coming week i.e end of this month.


On Wednesday, i.e **th of June, **** my vehicle was on route for delivery and left Palghar in the morning. Around Panchmarg after Boisar the vehicle got heated up and a big sound came damaging the engine.


I towed the vehicle to the service centre the same evening. It took * day to came to a conclusion of the estimsted expense for the damage.

Either we need to change the whole engine or replace the damage parts of the engine which has an estimated expense of ** - ** thousand.

I fail to understand how come an engine problem gets unnoticed at the time of service. And what is the use of having such a big infrastructure network when the service advisors or the technical staff unable to identify the problem in the vehicle.

Due to such kind of lousy attitude towards work and over looking things without seriousness, this has costed me with damaged engine.

I demanded an accountabilty for such overlooking lousy attitude.
I recd a call from customer centre and they offered me a disount of **,*** which is nothing in comparision to the expenses which has occured and the business loss i m suffering due to non availabity of delivery vehicle for a pharmaceutical firm in this Covid period.

First of all, this engine has blasted due to poor workmanship of the technical staff at Angel Auto, Boisar.
A proper diagnosis and an alert technical mind would have definately averted this incident.

Does any customer expect such kind of incident to happen a day after servicing and that to of a * years old vehicle which has run only **,*** kms.

Definately not at all happy with this.

A Dissapointed Customer

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