- Partially delivered product Open
We booked two packages into * docket via Gati to be transferred from Noida to Pune. Assured delivery date - **th July ****, on which of course we didn't receive our packages. However on **th July, we received only * package and for the other, they told that it has been misplaced in Noida warehouse it will reconnect to Pune on priority. Since **th July we are doing multiple follow-ups and getting the below answer every time we ask for an update.
*) our team is getting in touch with the local team to connect it on priority.
*) our team is checking.
*) you will receive a call back on the exact information shortly.
But the irony is they are not even able to connect * packet to Pune on priority for which multiple escalations is going on. The best part is on **rd July, they told us that it has been misrouted on Bangalore. I mean how? Aren't their executive not educated enough to read or understand the destination written on the docket. Even for this mistake, they are not even able to connect it to Pune. There Manager "Vijayanta", for * days she is lying to us that the packet will be connected by eod every time.
Pathetic service and un-trained customer service! Please if you care about your belonging don't book it via Gati.
Pay some little more amount to bluedart/DTDC, at least you will get your stuff on time safely with much mental humiliation.
Are you brand?
Are you Lawyer?
Apology letter from company
Refund / Credit for purchase
Replace / Fix problem
Damages for loss and agony
"My issue is resolved. I got the call from MMT and they refunded my amount. Thank you Voxya team. Thanks for being great help."
Gati Kwe - Package Damaged Closed
Hi, this is manish. I have booked a honda scooty through gati on ** Jul ** at Visakhapatnam and sent it to my wife in mangalore and when she received it on ** Jul ** it was damaged. The brake was broken and the tail lamp was also broken. I am s...
Aug 04, 2021 by Manish Kumar Choudhary
My docket number is *********. When I got delivery it was in damaged condition. Handle is bent. Stand is bent. Brakelever damaged. And major scratches happened. Number plate also broken. They are not resolving my problem. They are telling u do ...
Jul 25, 2021 by Ashutosh mishra
Gati courier nearby centre to my location is at dwarka more Delhi. They just keep on giving excuses for pickup and my courier is picked up after * days every time . The don't bring there car to pickup total *** kg of ** parcel . They send scoot...
Jul 19, 2021 by JITIN DATTA
Dear Sir, I had booked a shipment from Trivandrum to delhi vide docket number ********* Dated ** Nov ****. Which was delivered to me at Delhi on ** Oct ** in damage condition.. The shipment was insured worth Rs *****/- by Gati itself.. All the ...
Dec 31, 2020 by RAKESH JANI
My docket number is *********. My parcel was booked on *st June **** and was supposed to be delivered on *rd June ****. Every time I am calling them , they are saying that the item would be delivered by evning or next morning and so on. Since ...
Jun 08, 2020 by Mithun Banerjee