Koushik filed complaint against Flipkart on Oct 11, 2023
I am writing to bring to your attention a matter of great concern regarding the delivery services provided by Flipkart, a platform I have trusted for many of my online shopping needs. Despite my faith in Flipkart's services, I am compelled to express my disappointment and seek a resolution to an issue that has been causing significant disruption and inconvenience to my household.
As a consumer and loyal customer of Flipkart, I have availed your services for several years, appreciating the convenience, variety, and quality of products you offer. However, I recently encountered a problem that raises questions about the timing and execution of your product deliveries.
The issue I wish to address pertains to late-night deliveries of products to my residential address. On numerous occasions in the recent past, I have received packages from Flipkart well past acceptable hours, frequently after * or * pm. Such late-night deliveries have caused multiple disturbances to the peace and tranquility of my home. These disruptions are not only inconvenient but also breach the guidelines and regulations governing noise and disturbance in residential areas.
I am sure you are aware that residential areas typically have specific rules and laws in place to ensure that activities during late hours are controlled to avoid disturbing the residents. Late-night deliveries, which can include ringing doorbells, loud vehicle noises, and conversations among delivery personnel, significantly impact the quality of life for the residents.
Furthermore, the safety and well-being of your delivery personnel are of concern when they are assigned late-night delivery shifts. I believe it is essential to ensure their safety and work conditions align with labor laws and industry standards.
In light of the aforementioned issues, I would like to bring to your attention that late-night deliveries are not only inconvenient but may also contravene local laws and regulations. As a consumer and resident, I hold the right to a peaceful living environment and adherence to the law.
I kindly request that Flipkart takes immediate and appropriate steps to rectify this matter. Specifically, I expect that all future product deliveries to my residential address, and indeed to all residential addresses, are made within reasonable hours, preferably before * pm. I believe this corrective action will not only alleviate disturbances to residents but also ensure that your delivery personnel work under safe and reasonable conditions.
I kindly request that you respond to this legal notice within [a reasonable timeframe, e.g., ** days] from the date of your receipt of this notice. If you fail to acknowledge and address this issue promptly, I may be compelled to escalate the matter through legal channels and regulatory authorities to seek redress for the inconvenience and disturbance caused by these late-night deliveries.
Please consider this notice as an opportunity to resolve this matter amicably and ensure that Flipkart's services continue to be a trusted and convenient option for online shoppers like myself. I hope that you will take the necessary steps to avoid legal actions and maintain a good relationship with your valued customers.

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