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Shoppers Stop - Pack not delivered refund not processed

Srijita Saha filed complaint against Shoppers Stop on Jan 10, 2024

Shopper’s Stop online platform.
Placed an order on *th October ****, the order was not delivered hence I requested for a cancellation and refund.
Called multiple times, written over mail reached out to grievance redressal cell but all are asking to wait for **hours.
By waiting for innumerable ** hours today is almost *** days still issue not resolved not responsed. The amount is trivial so no importance is been shown.
Please help me out.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

Shoppers Stop

29

Total Complaints

13

Total Resolved

44.83%

Consumer Satisfaction

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