- Ordered Kosmo Delta Queen size - CBE-BLR Closed
I placed an order queen size cot with box storage with Pepperfry.com on**th Sept ****, order number ( *********) as my previous order was placed to coimbatore, and now my requirement was to bangalore, however while ordering selected item automatically took the booking for coimbatore address.On **th Sept **** i contacted the pepperfry customer support asking for change of address, i was informed that as per the company policy it is not possible to do change of address. Online payment *f *****.** was made and debited from my account for this product when checked if i could cancel the order so that amount is refunded and i could place new request
with correct address. what is the use of pepperfry delivering to coimbatore when the product is needed at Bangalore. i was also told that they will deliver only to coimbatore and we as a customer should do the arrangement to transport the product to bangalore. this was purely done by oversight which anybody could come across, and there should be some solution for this order to be delivered at Bangalore as delivery is done through pepperfry only, which is there internal logistics as they have all rights to change the delivery address. i need a solution either pepperfry to deliver at Bangalore or cancel the order and refund the amount. looking forward to get solution for this issue.
Are you brand?
Are you Lawyer?
An apology letter from company official
Get refund or credit for your purchase
Get service/product replaced or fixed for free
"*** VOXYA *** you are simply amazing. The common man needs you. Good job guys! "
I ordered for Bedsheet for Rs. **** hoping to receive * bedsheets by comparing prices of all other suppliers. They were legible by mentioning in the title itself. But I have realised that Urban Ladder has put their title very cunningly sighting...
May 11, 2019 by I Kowda
I purchased the product only after seeing the *-day return policy. After assembling the bed we noticed that the floorboard is not attached to the frame of the bed and comes loose very easily. After initiating a return stating incorrect product ...
May 04, 2019 by Arunadhri
Pepperfry - Refund not made Closed
Order ID: *********. Defective product supplied by Pepperfry. Returned on **/**/** and refund was to be made within * to ** days. Neither refund made nor Mr Ayan Panigrahi (Studio Pepperfry, Saltlake Sector * Kolkata) nor customer care giving a...
May 03, 2019 by SHAILESH KABRA
I raised an order ********* on Mar *, ****, *:** PM. I waited till **th March for the delivery. When the delivery guy came at my door, they opened the package and I found it as the wrong product. I rejected the product at the same time. Deliver...
Mar 24, 2019 by Rahul Verma
I am appalled by the customer service that I’ve received regarding the cancellation of order at Pepperfry.com. Not sure who is managing the service desk, but their customer care executives are extremely unempathetic. I had placed two dupli...
Mar 05, 2019 by Arpita Rao